Genesys Support

2 weeks ago

Bengaluru, India CIEL HR Services Full time

**Responsibilities**:

- Ensure necessary technical help, develop and support for Genesys Pure cloud implementation.
- Expected to liaise with Business users, call center groups for Pure cloud implementation and support.
- Participate in business stake holder meetings, orientation and ongoing training of new IT staff.
- Coordinate activities with other technical and functional areas as required
- Support other team members, removing technical road blocks, and suggest new technical solutions

Top 3 Must Haves:

- 4-8 years of experience.
- Genesys Cloud Architect Development experience in IVR and routing
- Integration with external Services
- Troubleshooting environment/ API /JSONs

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience as a Desktop/End User Support Engineer

Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.

Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

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