Operations Lead

3 weeks ago

Hyderabad, Telangana, India Code Mantra Full time

About the Role

We are looking for a dynamic Operations Lead with 3-5 years of experience in managing and optimizing academic operations. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to drive efficiency while ensuring excellent learner and teacher experience. You will own critical operational metrics such as teacher attendance, student engagement, customer satisfaction, and issue resolution, playing a central role in delivering smooth and impactful learning outcomes.

Key Responsibilities

A.) Performance Monitoring & Reporting

  • Track and improve Teacher Attendance Rate and Student Attendance Rate to ensure consistent learning delivery.
  • Monitor Churn Rate and design proactive interventions to retain students.
  • Measure and enhance Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).

B.) Operations Management

  • Ensure timely Report & Certification Dispatch with zero errors.
  • Manage Teacher Change Turnaround efficiently to minimize disruptions in learning.
  • Optimize Issue Resolution Time, ensuring quick response and closure of operational or customer issues.

C.) Feedback and Continous Improvment

  • Build and oversee Feedback Collection Coverage across students, teachers, and parents.
  • Analyze operational data to identify gaps, trends, and improvement opportunities.
  • Collaborate with cross-functional teams (Academic, Product, Sales, Customer Success) to drive excellence in processes.

D.) Team Leadership & Collaboration

  • Supervise and support the operations team to achieve daily, weekly, and monthly targets.
  • Implement SOPs, compliance checks, and best practices across all operational workflows.
  • Act as a bridge between management, teachers, and students to ensure smooth coordination.

Qualifications & Requirenments

  • Bachelor's/Master's degree in Business Administration, Operations Management, or related field.
  • Minimum 3 years of experience in operations, preferably in edtech, education, or service-oriented industries.
  • Strong analytical skills with expertise in operational KPIs and performance dashboards.
  • Hands-on experience with CRM tools, LMS platforms, and reporting systems.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced, high-growth environment.

What we offer

  • Opportunity to lead core operations in a fast-scaling education company.
  • A collaborative culture that values efficiency, innovation, and continuous improvement.
  • Professional growth through ownership of impactful KPIs and exposure to cross-functional leadership.
  • A chance to directly influence the learning experience and satisfaction of students worldwide.

If you are driven by operational excellence and want to make a meaningful impact in the education sector, we would love to have you on our team.

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