Operations Lead

1 day ago

Hyderabad, Telangana, India Code Mantra Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About the Role

We are looking for a dynamic
Operations Lead
with 3-5 years of experience in managing and optimizing academic operations. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to drive efficiency while ensuring excellent learner and teacher experience. You will own critical operational metrics such as
teacher attendance, student engagement, customer satisfaction, and issue resolution
, playing a central role in delivering smooth and impactful learning outcomes.

Key Responsibilities

A.) Performance Monitoring & Reporting

  • Track and improve
    Teacher Attendance Rate
    and
    Student Attendance Rate
    to ensure consistent learning delivery.
  • Monitor
    Churn Rate
    and design proactive interventions to retain students.
  • Measure and enhance
    Customer Satisfaction Score (CSAT)
    and
    Net Promoter Score (NPS)
    .

B.) Operations Management

  • Ensure timely
    Report & Certification Dispatch
    with zero errors.
  • Manage
    Teacher Change Turnaround
    efficiently to minimize disruptions in learning.
  • Optimize
    Issue Resolution Time
    , ensuring quick response and closure of operational or customer issues.

C.) Feedback and Continous Improvment

  • Build and oversee
    Feedback Collection Coverage
    across students, teachers, and parents.
  • Analyze operational data to identify gaps, trends, and improvement opportunities.
  • Collaborate with cross-functional teams (Academic, Product, Sales, Customer Success) to drive excellence in processes.

D.) Team Leadership & Collaboration

  • Supervise and support the operations team to achieve daily, weekly, and monthly targets.
  • Implement SOPs, compliance checks, and best practices across all operational workflows.
  • Act as a bridge between management, teachers, and students to ensure smooth coordination.

Qualifications & Requirenments

  • Bachelor's/Master's degree in Business Administration, Operations Management, or related field.
  • Minimum
    3 years of experience
    in operations, preferably in
    edtech, education, or service-oriented industries
    .
  • Strong analytical skills with expertise in operational KPIs and performance dashboards.
  • Hands-on experience with CRM tools, LMS platforms, and reporting systems.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced, high-growth environment.

What we offer

  • Opportunity to
    lead core operations
    in a fast-scaling education company.
  • A collaborative culture that values efficiency, innovation, and continuous improvement.
  • Professional growth through ownership of impactful KPIs and exposure to cross-functional leadership.
  • A chance to directly influence the
    learning experience and satisfaction of students worldwide
    .

If you are driven by operational excellence and want to make a meaningful impact in the education sector, we would love to have you on our team.

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