Operations Lead

1 day ago

Hyderabad, Telangana, India Code Mantra Full time

About the Role

We are looking for a dynamic Operations Lead with 3-5 years of experience in managing and optimizing academic operations. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to drive efficiency while ensuring excellent learner and teacher experience. You will own critical operational metrics such as teacher attendance, student engagement, customer satisfaction, and issue resolution, playing a central role in delivering smooth and impactful learning outcomes.

Key Responsibilities

A.) Performance Monitoring & Reporting

  • Track and improve Teacher Attendance Rate and Student Attendance Rate to ensure consistent learning delivery.
  • Monitor Churn Rate and design proactive interventions to retain students.
  • Measure and enhance Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).

B.) Operations Management

  • Ensure timely Report & Certification Dispatch with zero errors.
  • Manage Teacher Change Turnaround efficiently to minimize disruptions in learning.
  • Optimize Issue Resolution Time, ensuring quick response and closure of operational or customer issues.

C.) Feedback and Continous Improvment

  • Build and oversee Feedback Collection Coverage across students, teachers, and parents.
  • Analyze operational data to identify gaps, trends, and improvement opportunities.
  • Collaborate with cross-functional teams (Academic, Product, Sales, Customer Success) to drive excellence in processes.

D.) Team Leadership & Collaboration

  • Supervise and support the operations team to achieve daily, weekly, and monthly targets.
  • Implement SOPs, compliance checks, and best practices across all operational workflows.
  • Act as a bridge between management, teachers, and students to ensure smooth coordination.

Qualifications & Requirenments

  • Bachelor's/Master's degree in Business Administration, Operations Management, or related field.
  • Minimum 3 years of experience in operations, preferably in edtech, education, or service-oriented industries.
  • Strong analytical skills with expertise in operational KPIs and performance dashboards.
  • Hands-on experience with CRM tools, LMS platforms, and reporting systems.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced, high-growth environment.

What we offer

  • Opportunity to lead core operations in a fast-scaling education company.
  • A collaborative culture that values efficiency, innovation, and continuous improvement.
  • Professional growth through ownership of impactful KPIs and exposure to cross-functional leadership.
  • A chance to directly influence the learning experience and satisfaction of students worldwide.

If you are driven by operational excellence and want to make a meaningful impact in the education sector, we would love to have you on our team.

  • Operations Lead

    1 week ago

    Hyderabad, Telangana, India beBeeOperations Full time ₹ 6,00,000 - ₹ 10,00,000

    Firstsource is a leading provider of customized Business Process Management (BPM) services, trusted by 100+ leading brands worldwide. Our 'rightshore' delivery model offers solutions covering the complete customer lifecycle across various verticals.To know more about Firstsource's mission and values, visit our website to learn how we empower employees and...

  • Operations Lead

    24 hours ago

    Hyderabad, Telangana, India beBeeOperations Full time ₹ 18,00,000 - ₹ 22,50,000

    **Job Title: Operations Lead**The Kiln and Coal Mill Shift In-Charge will oversee shift operations and drive plant optimization initiatives.Key Responsibilities:Oversight of shift operations for Kiln and Coal MillDrive plant stabilization and optimization initiativesManage daily production reportsPlan and execute shutdown activities efficientlyTroubleshoot...

  • Operations Lead

    4 days ago

    Hyderabad, Telangana, India Alpha Omega Consultancy Services Full time US$ 80,000 - US$ 1,20,000 per year

    About the Role:We are looking for a proactive and detail-oriented Operations Lead to oversee and optimize day-to-day business activities. You will be responsible for streamlining processes, ensuring efficient workflows, and managing cross-functional coordination to ensure business objectives are met. The ideal candidate has strong leadership skills, thrives...

  • Operations Lead

    4 days ago

    Hyderabad, Telangana, India Cyient Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Design and institutionalize Leader Standard Work (LSW) frameworks across key functions.Drive the development and ongoing management of Yearly Goal TreesLead and coordinate Monthly Business Reviews (MBRs) ensuring accuracy, relevance, and follow-through of action items.Prepare executive presentations and dashboards for senior leadershipCollaborate with...

  • Healthcare Operations Lead

    4 days ago

    Hyderabad, Telangana, India beBeeHealthcare Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Lead Healthcare Operations ManagerWe are seeking an experienced and dynamic individual to lead our healthcare operations team. The successful candidate will have a strong track record of managing large-scale health welfare operations, ensuring seamless service delivery in alignment with US healthcare domain regulations.

  • Strategic Operations Lead

    2 weeks ago

    Hyderabad, Telangana, India beBeeStrategic Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Strategic Operations LeadThis senior-level role is responsible for leading support functions or operations for multiple business units and contributing to large-scale strategic initiatives. The Strategic Operations Lead will ensure efficiency, quality, cost-effectiveness of solutions, and pipeline management relating to assigned operations.Lead support...

  • Compliance Operations Lead

    6 days ago

    Hyderabad, Telangana, India beBeeRegulatory Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Job Title:Compliance Operations LeadAre you a seasoned professional with expertise in regulatory compliance? Do you have a passion for leading teams and driving operational excellence?As our Compliance Operations Lead, you will be responsible for developing and implementing effective compliance strategies across various functions. Your leadership skills will...

  • Pilot Operations Lead

    2 days ago

    Hyderabad, Telangana, India Adani Defence and Aerospace Full time

    Lead – Remote Pilot Operations governs UAV flight doctrine, mission strategy, regulatory interface, and fleet readiness across platforms like Drishti 10 and Harop. This role leads strategic operations, manages airspace compliance, drives mission optimization, and ensures readiness through crew development and cross-functional collaboration. Strategic...

  • Operational Lead

    2 days ago

    Hyderabad, Telangana, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000

    Operations Management OpportunityWe are seeking an experienced Operations Manager to join our team and drive business growth.Key Responsibilities:- Ensure compliance with company policies and procedures.- Optimize profit margins through effective cost control.- Develop and implement employee training programs.- Resolve customer complaints in a timely and...

  • Creative operations Lead

    2 weeks ago

    Hyderabad, Telangana, India NxtWave Full time

    About the Role As Creative Operations Lead , you'll own the end-to-end production operations of our video content lifecycle. From managing on-ground logistics to organizing post-production workflows, your role is to keep the creative wheels turning, without a single file falling through the cracks. You'll lead a team of Production Assistants, BOAs, and QC...