Operations Lead

7 days ago


Hyderabad, Telangana, India Intense Technologies Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Responsibilities

  • Oversee technical operations, including application deployment, configuration, and support across telecom platforms.
  • Monitor alerts and proactively respond to issues related to databases, servers, and application performance.
  • Handle end-to-end resolution of field issues, customer complaints, and system alerts within defined SLAs.
  • Collaborate with development, QA, and network teams to ensure smooth deployment and issue tracking.
  • Lead and mentor support engineers handling pan-India operations.
  • Manage incident documentation, perform RCA (Root Cause Analysis), and ensure timely resolution and escalation.
  • Ensure system compliance with telecom regulatory norms and data protocols.
  • Liaise with internal stakeholders for deployment coordination and addon process handling.

Requirements

  • Telecom domain knowledge: Understanding telecom flows and regulatory implications.
  • Linux expertise: Command line proficiency for server/application support and log analysis.
  • SQL proficiency: Data extraction, query optimization, and basic procedure execution.
  • Web and app server knowledge: Experience with Apache, Tomcat, and troubleshooting deployment issues.
  • Scripting/markup: Basic knowledge of HTML and scripting for automation or UI analysis.
  • Issue tracking and documentation: Proficiency in using ticketing tools, documenting RCA/resolutions.
  • AI tool familiarity: Experience with AI tools (ChatGPT, Copilot) for query building or problem diagnosis.
  • Team leadership: Ability to lead support engineers and coordinate with cross-functional teams.
  • Customer handling: Professional communication with stakeholders.
  • Stress and time management: Ability to work effectively in high-pressure, time-sensitive telecom environments.

This job was posted by Sai Kumari Panda from Intense Technologies.


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