Operations Lead
7 days ago
Responsibilities
- Oversee technical operations, including application deployment, configuration, and support across telecom platforms.
- Monitor alerts and proactively respond to issues related to databases, servers, and application performance.
- Handle end-to-end resolution of field issues, customer complaints, and system alerts within defined SLAs.
- Collaborate with development, QA, and network teams to ensure smooth deployment and issue tracking.
- Lead and mentor support engineers handling pan-India operations.
- Manage incident documentation, perform RCA (Root Cause Analysis), and ensure timely resolution and escalation.
- Ensure system compliance with telecom regulatory norms and data protocols.
- Liaise with internal stakeholders for deployment coordination and addon process handling.
Requirements
- Telecom domain knowledge: Understanding telecom flows and regulatory implications.
- Linux expertise: Command line proficiency for server/application support and log analysis.
- SQL proficiency: Data extraction, query optimization, and basic procedure execution.
- Web and app server knowledge: Experience with Apache, Tomcat, and troubleshooting deployment issues.
- Scripting/markup: Basic knowledge of HTML and scripting for automation or UI analysis.
- Issue tracking and documentation: Proficiency in using ticketing tools, documenting RCA/resolutions.
- AI tool familiarity: Experience with AI tools (ChatGPT, Copilot) for query building or problem diagnosis.
- Team leadership: Ability to lead support engineers and coordinate with cross-functional teams.
- Customer handling: Professional communication with stakeholders.
- Stress and time management: Ability to work effectively in high-pressure, time-sensitive telecom environments.
This job was posted by Sai Kumari Panda from Intense Technologies.
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