ServiceNow Architect
13 hours ago
Job Title : ServiceNow Architect (Service Mapping Specialist).
Experience Level : 10+ years.
Location : Remote.
Job Description : We are seeking an experienced ServiceNow Architect with a focus on Service Mapping to join our team.
- The ideal candidate will have a comprehensive understanding of ServiceNow's IT Operations Management (ITOM) suite and will be responsible for designing and implementing Service Mapping solutions.
- This role requires close collaboration with Technical Business Analysts and Architects to ensure that Service Mapping solutions align with customer business objectives.
Key Responsibilities and Experience :
Service Mapping Design & Implementation :
- Lead the design, development, and deployment of ServiceNow Service Mapping solutions for both on-premise and cloud environments, including AWS, Azure, and Google Cloud.
- Create, customize, and validate Service Mapping patterns to ensure accurate population of the CMDB.
- Develop and maintain custom patterns, probes, and sensors to enhance discovery and mapping capabilities.
- Configure the ServiceNow platform and ITOM applications using industry-leading practices.
- Configure service mapping, including bottom-up and top-down mapping methodologies.
- Experience in configuring and troubleshooting MID Server for Service Mapping.
Discovery & CMDB Integration :
- Implement various types of discovery, including horizontal and top-down discovery, to ensure accurate data collection.
- Experience in mapping Configuration Items (CIs) and understanding of how many CIs have been mapped previously.
- Describe and solve credential issues encountered during Service Mapping and Discovery.
Event Management & Service Health Dashboards :
- Build and validate event management capabilities to support automated Service Health Dashboards.
- Define, create, and monitor Service Mapping health reports and dashboards to ensure continuous service improvement.
Governance & Documentation :
- Develop and implement Service Mapping governance processes, procedures, standards, and policies.
- Maintain detailed documentation for all Service Mapping configurations, patterns, and processes.
- Document and explain the most challenging applications and underlying technologies mapped in previous projects.
Stakeholder Interaction :
- Collaborate with Technical SMEs and stakeholders to gather and validate necessary information for service maps.
- Regularly interact with business and technical stakeholders to ensure Service Mapping solutions meet evolving organizational needs.
Troubleshooting & Issue Resolution :
- Identify, investigate, and resolve Service Mapping issues in a timely manner.
- Provide consultation on system credential requirements, troubleshoot permissions, and resolve network connectivity issues related to Service Mapping.
Technical Proficiency :
- Advanced knowledge of ServiceNow CMDB Architecture and how Service Mapping integrates with the CMDB.
- Expertise in import sets, transform maps, and external data source integration.
- Proficient in Linux, Windows, and SQL commands for building applicable Service Mapping patterns.
- Knowledge of web application development to traverse layers in service maps.
- Experience with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST.
Cloud & API Integration :
- Experience with public and private cloud platforms (AWS, Azure, Google Cloud) and their corresponding APIs.
- Ability to integrate cloud resources into ServiceNow Service Mapping and manage their relationships within the CMDB.
Preferred Qualifications :
- ServiceNow Certified Implementation Specialist (CIS) in Service Mapping.
- Experience with ServiceNow ITOM implementations.
- Strong problem-solving skills and a proactive approach to issue resolution.
If you are a ServiceNow expert with extensive experience in Service Mapping and a proven track record of successful implementations, we encourage you to apply.
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