Customer Success Presales Role
3 weeks ago
Responsibilities
- Understanding business requirements and translating them into solutions to build proposals
- Responsible for end-to-end process: From designing response structure till submission & building deck for proposal defense while ensuring customer's ask is addressed at every step of the deliverables
- Anchor responses to RFXs by working closely with Sales, DU and PU for preparation and submission
- Being a Solution Architect to stitch solutions together primarily App Maintenance, Infra deals working with all the stakeholders and get the estimations ground up and commercials built.
- Continuous research on market trends, solution positioning and developing Go-To-Market strategies
- Consultative mindset, helping sales organization to engage, sell, manage and service customers
- Build storyline for potential pitch to customers
- Building PoV for clients and prospects
- Develop web marketing collaterals, contribute to DU brand building initiatives
- Collaborate with stakeholders for bids, client visits and presentations
- Completely own end to end client visit planning and execution (existing and new logos)
- Mentor junior team members
Required Skills & Competencies
- Understanding of Media and Entertainment domain will be an added value, various commercial and delivery models
- Having a delivery background is an added advantage
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