Customer Success Consultant
3 days ago
Role: Presales/Customer Succes
Work Mode: Hybrid
Exp: 10 to 15 years
Desired Skillset: Presales, RFP, Proposals, US Healthcare
Key Skill /Skill Specialization:
- 10-14 years experience in any one or more sub-sectors of Healthcare such as Payers i.e. Health Insurance preferably in the US market as Healthcare Consultant.
- Navigate complexities and ambiguities with client ask or industry trend to clearly document & present CitiusTech solution & perspective
- Ability to understand the client Problem statement and strong analytical skills for identifying the possible solution
- Ability to build professional relationships, a spirit of co-operation, and a flexible approach to work are required
- Self-motivated and strong team player
- Ability to work in a fast paced, entrepreneurial environment
- Experience in defining themes, epics, stories for requirements, experience of working in Agile Scrum
- Good understanding of SDLC process and experience working with development teams to ensure successful delivery of solutions
- Prior technology background & experience in Healthcare domain
- Strong verbal and written communication skills
Role & responsibilities:
- Candidate will be part of CitiusTech Consulting team, responsible for working with clients in delivering consulting services, work closely with client account leads in identifying new transformational opportunities with accounts and develop proactive proposals thereby contributing to overall account growth and client success
- Actively participate in client presentations, proposal walkthroughs, demos to convey CitiusTech solution & value proposition
- Work with customer delivery and field teams and educating on roadmaps and delivery.
- Single handedly drive & own the sales support process in coordination with Sales / Account Management leads, Delivery leads, Architects
- Provide consulting and domain thought leadership to customers, company and teams
Travel:
- Expected travel: Short term to US to meet customers and internal planning and discussions , as and when required (Post Covid)
- Travel within India as required for project work or internal meetings
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