Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
1 day ago
TCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main Activities- Manage and supervise Service Desk team members. - Ensure adherence to ITIL processes and SLAs. - Monitor ticket queues and prioritize critical issues. - Provide escalation support for complex incidents. - Conduct regular team meetings and performance reviews. - Maintain and update knowledge base articles. - Collaborate with other IT teams for issue resolution. - Generate and analyze service desk performance reports. - Drive process improvements and automation initiatives.Must-Have- Strong leadership and team management skills. - Expertise in ITSM tools (ServiceNow). - In-depth knowledge of ITIL framework. - Excellent communication and problem-solving skills. - Ability to handle high-pressure situations and escalations. - Experience in reporting and KPI management.Good to have- Experience with automation tools and scripting. - Knowledge of cloud platforms and remote support tools.
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New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR HYDERABAD LOCATIONJD FOR REFERENCE:-A minimum of 5+ years' experience in a Team Leader IT Service Desk Role- Ability to provide leadership in customer service and customer communication on behalf of the IT Team - Ability to take a leadership role in IT Incident escalations - Experience using and...
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New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR HYDERABAD LOCATION JD FOR REFERENCE: -A minimum of 5+ years’ experience in a Team Leader IT Service Desk Role Ability to provide leadership in customer service and customer communication on behalf of the IT Team Ability to take a leadership role in IT Incident escalations Experience using and...
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Service Desk Manager
4 weeks ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk Lead
3 days ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Executive Director Project Management
2 weeks ago
New Delhi, India NCR Atleos Full timeAbout NCR Atleos:NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Role Summary:The Executive Director Project Management - ATM will be responsible...
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Service Desk Support
2 days ago
Delhi, India Sureworks Infotech Pvt Ltd Full time**Designation: Service Desk Support/System Administrator** **Location: Delhi NCR** **Experience: 2+ Years** **Qualification: Any Degree/Diploma** **Roles & Responsibility**: - Coordinate the communication for critical incidents - Deliver a first solution on call for easy Incidents / Service Requests - Dispatch tickets if they cannot be solved directly....
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Service Desk Support
12 hours ago
Delhi, India Sureworks Infotech Pvt Ltd Full time**Designation: Service Desk Support** **Location: Delhi NCR** **Experience: 1+ Years** **Qualification: Any Degree/Diploma** **Roles & Responsibility**: - Coordinate the communication for critical incidents - Deliver a first solution on call for easy Incidents / Service Requests - Dispatch tickets if they cannot be solved directly. Do the complete...
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Service Desk
7 days ago
Delhi, India Tata Consultancy Services Full timeGrade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...