Service Desk Lead

3 weeks ago

New Delhi, India Tata Consultancy Services Full time

ROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles. Collaborate with other IT teams for issue resolution. Generate and analyze service desk performance reports. Drive process improvements and automation initiatives. Strong leadership and team management skills. Expertise in ITSM tools (ServiceNow). In-depth knowledge of ITIL framework. Excellent communication and problem-solving skills. Ability to handle high-pressure situations and escalations. Experience in reporting and KPI management.

  • Service Desk Lead

    3 weeks ago

    New Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service Desk Lead

    2 weeks ago

    New Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service Desk Lead

    1 week ago

    New Delhi, India Tata Consultancy Services Full time

    Role: Manage Engine service desk Exp: 4 to 8 Yrs Location: Mumbai*MaladManaged engine Service Desk & app manager, desktop central tool Good Knowledge of ARCOS tool Knowledge of User access management and controls to be deployed Knowledge of Windows , Linux OS, solarwinds tool To setup Manage engine SD tool, Ops manager with application manager Implementation...

  • Service Desk Lead

    3 weeks ago

    Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service desk lead

    3 weeks ago

    Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service Desk Lead

    3 weeks ago

    Delhi, India HCLTech Full time

    Dear Candidate, We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...

  • Service Desk Lead

    3 weeks ago

    New Delhi, India ADP Full time

    Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out the strategy of the Helpdesk to assure performance as required and defined by the Service Desk Manager. Ensures adherence by all SD Technician Staff members to Helpdesk policies and procedures. Supervises and ensures development of Helpdesk representatives; resolves...

  • Service Desk Lead

    1 week ago

    Delhi, India Tata Consultancy Services Full time

    Greetings from TCS!!!!! TCS is hiring for Service Desk Lead Experience : 7 to 12 years Location: Delhi and Chennai Mode of Drive: Virtual Date:10th Dec 2025 (Wednesday) Job Description: Must have: - Answers and responds to inbound calls or electronic requests from end-users regarding products - Creates and documents all support calls from the user community...

  • Service Desk Lead

    1 week ago

    Delhi, India Tata Consultancy Services Full time

    Greetings from TCS!!!!! TCS is hiring for Service Desk Lead Experience : 7 to 12 years Location: Delhi and Chennai Mode of Drive: Virtual Date:10th Dec 2025 (Wednesday) Job Description: Must have: Answers and responds to inbound calls or electronic requests from end-users regarding products Creates and documents all support calls from the user community into...

  • Service Desk Lead

    7 days ago

    delhi, India Tata Consultancy Services Full time

    Greetings from TCS!!!!! TCS is hiring for Service Desk Lead Experience : 7 to 12 years Location: Delhi and Chennai Mode of Drive: Virtual Date:10th Dec 2025 (Wednesday) Job Description: Must have: Answers and responds to inbound calls or electronic requests from end-users regarding products Creates and documents all support calls from the user community into...