Service desk
1 day ago
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service desk Experience Range: 2 – 6 Years Location: Ahmedabad candidates should come to office for Walk in Drive(Face to face Interview) Weekend Walk-in Drive: 20 December 2025(Saturday) Timing: 10AM to 1PMMust-Have:The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. Provide technical assistance and support for clients and partners via call, chat and web Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner Demonstrate technical understanding of the products and services in our support catalog • Develop and maintain positive relationships with clients always focusing on their satisfaction • Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience. • Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods.Interested candidates pls share your cv to mailid:c.nayana@tcs.comwith subject " Service desk"for further Discussion
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IT Service Desk Manager
4 weeks ago
New Delhi, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
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Service Desk Analyst
7 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Service Desk Analyst
6 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Service Desk Lead
3 weeks ago
New Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
2 weeks ago
New Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Agent
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Agent Location: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Agent
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AgentLocation: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:- Should be customer centric and understand the Service Desk (SD) support function. - Candidate should be proficient in written and verbal English to provide the required IT services. - Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Agent
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Agent Location: Chennai/ BangaloreExp- 3-8 yearsDesired Competencies:Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk Experience Range: 3 – 8 Years Location: Chennai/Bangalore candidates should come to office for Walk in Drive(Face to face Interview)...
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Service Desk Lead
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
