Service Desk Lead
2 weeks ago
Dear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following: Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information Tracking and classifying incoming incidents or service requests, attempting initially solutions Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups Perform hierarchical escalation to Service Desk Management and Incident Management Provide communication to end users concerning the status of Incidents, Service Requests and Changes Compiles data through Incident entry that will be used for management information and reporting Maintains ownership of Incidents, ensuring status update and resolution according to SLAs Provide input to Service Desk Management regarding Continuous Improvement opportunities Cooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly
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Service Desk Lead
1 week ago
New Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
7 days ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:- Manage and supervise Service Desk team members. - Ensure adherence to ITIL processes and SLAs. - Monitor ticket queues and prioritize critical issues. - Provide escalation support for complex incidents. - Conduct regular team meetings and performance reviews. - Maintain and update knowledge base...
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Service Desk Lead
5 days ago
New Delhi, India Tata Consultancy Services Full timeGreetings from TCS!!!!! TCS is hiring for Service Desk Lead Experience : 7 to 12 years Location: Delhi and Chennai Mode of Drive: Virtual Date:10th Dec 2025 (Wednesday) Job Description: Must have: Answers and responds to inbound calls or electronic requests from end-users regarding products Creates and documents all support calls from the user community into...
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Service Desk Lead
6 days ago
New Delhi, India Tata Consultancy Services Full timeRole: Manage Engine service desk Exp: 4 to 8 Yrs Location: Mumbai*MaladManaged engine Service Desk & app manager, desktop central tool Good Knowledge of ARCOS tool Knowledge of User access management and controls to be deployed Knowledge of Windows , Linux OS, solarwinds tool To setup Manage engine SD tool, Ops manager with application manager Implementation...
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Service desk lead
2 weeks ago
Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
2 weeks ago
Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
2 weeks ago
Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
2 weeks ago
Delhi, India HCLTech Full timeDear Candidate, We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...
