Service Desk Lead

7 days ago

New Delhi, India Tata Consultancy Services Full time

ROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles. Collaborate with other IT teams for issue resolution. Generate and analyze service desk performance reports. Drive process improvements and automation initiatives. Strong leadership and team management skills. Expertise in ITSM tools (ServiceNow). In-depth knowledge of ITIL framework. Excellent communication and problem-solving skills. Ability to handle high-pressure situations and escalations. Experience in reporting and KPI management.

  • Service Desk Lead

    2 weeks ago

    New Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service Desk Lead

    1 week ago

    New Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service Desk Lead

    7 days ago

    New Delhi, India Tata Consultancy Services Full time

    Role: Manage Engine service desk Exp: 4 to 8 Yrs Location: Mumbai*MaladManaged engine Service Desk & app manager, desktop central tool Good Knowledge of ARCOS tool Knowledge of User access management and controls to be deployed Knowledge of Windows , Linux OS, solarwinds tool To setup Manage engine SD tool, Ops manager with application manager Implementation...

  • Service Desk Lead

    2 weeks ago

    Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service desk lead

    2 weeks ago

    Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service Desk Lead

    2 weeks ago

    Delhi, India HCLTech Full time

    Dear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...

  • Service Desk Lead

    2 weeks ago

    Delhi, India HCLTech Full time

    Dear Candidate, We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...

  • Service Desk Lead

    3 weeks ago

    New Delhi, India ADP Full time

    Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out the strategy of the Helpdesk to assure performance as required and defined by the Service Desk Manager. Ensures adherence by all SD Technician Staff members to Helpdesk policies and procedures. Supervises and ensures development of Helpdesk representatives; resolves...

  • Technical Service Desk Lead

    2 weeks ago

    delhi, India beBeeTechnical Full time

    **Job Description:**We are seeking a skilled professional to join our Service Desk Team in a lead role.The successful candidate will be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include but not restricted to the following:Receiving calls, emails and web-tickets from end users and other Agency Service Desks / Help...

  • Service Desk Team Lead

    7 days ago

    New Delhi, India Frontline Managed Services Full time

    Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.Join Our Team and Be a Catalyst for Change! We don't...