Service Desk Specialist_8 to 10 years_hyderabad
4 days ago
TCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR HYDERABAD LOCATION JD FOR REFERENCE: -A minimum of 5+ years’ experience in a Team Leader IT Service Desk Role Ability to provide leadership in customer service and customer communication on behalf of the IT Team Ability to take a leadership role in IT Incident escalations Experience using and configuring processes within a modern IT System Management tool such as SNOW and Change Gear Strong business understanding and focus The IT Service Desk provides 1st level and 2nd line support via the telephone, using remote desktop tools or should the need arise attendance to users place of work support to all client users and is the single point of contact for all users. The Service Desk is responsible for ensuring that all incidents reported are Categorized and allocated efficiently and correctly. The Service Desk liaises with the Desktop Services, Technical Services and Application Service teams to ensure any incidents that cannot be resolved at the 1st level are appropriately escalated. Attend Change Advisory Board meetings Ensure all calls are logged in the Service Desk logging system As required, provide first-line support for end users seeking assistance with IT and Business service issues via phone, email and chat. As required, provide resolution for customer to appropriate personnel, and provides incident status updates to end-users. As required, respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.Experience in the domain of voice technical support/ Service Desk is must Knowledge in International service delivery standards such as ITIL, eSCM or CMMi Excellent verbal & written communication - Interpersonal skills Must be familiar with Microsoft technologies and windows environment Smartphone/Desktop and Laptop hardware/software troubleshooting. Office utility tools, antivirus tools, personal firewall tools or Network or other business productivity tools troubleshooting
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O365__6 to 10 years_Hyderabad
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR O365_6 TO 10 YEARS_HYDERABAD FOR WALKIN DRIVEVENUE:VENUE: Hyderabad-2S2 Zone, Deccan Park Office, Tata Consultancy Services LimitedPlot No 1, Deccan Park, Software Units Layout, Hitech City, Madhapur-500081. Software Units Layout, Hitech CityJD FOR REFERENCE:- Leads programs to develop, maintain and govern M365 platform services. - Leads...
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O365__6 to 10 years_Hyderabad
3 days ago
New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR O365_6 TO 10 YEARS_HYDERABAD FOR WALKIN DRIVE VENUE: VENUE: Hyderabad-2S2 Zone, Deccan Park Office, Tata Consultancy Services Limited Plot No 1, Deccan Park, Software Units Layout, Hitech City, Madhapur-500081. Software Units Layout, Hitech City JD FOR REFERENCE: Leads programs to develop, maintain and govern M365 platform services. Leads...
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O365__6 to 10 years_Hyderabad
2 weeks ago
Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR O365_6 TO 10 YEARS_HYDERABAD FOR WALKIN DRIVEVENUE:VENUE: Hyderabad-2S2 Zone, Deccan Park Office, Tata Consultancy Services LimitedPlot No 1, Deccan Park, Software Units Layout, Hitech City, Madhapur- . Software Units Layout, Hitech CityJD FOR REFERENCE:Leads programs to develop, maintain and govern M365 platform services.Leads technical...
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O365__6 to 10 years_Hyderabad
2 weeks ago
Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR O365_6 TO 10 YEARS_HYDERABAD FOR WALKIN DRIVEVENUE:VENUE: Hyderabad-2S2 Zone, Deccan Park Office, Tata Consultancy Services LimitedPlot No 1, Deccan Park, Software Units Layout, Hitech City, Madhapur- . Software Units Layout, Hitech CityJD FOR REFERENCE:Leads programs to develop, maintain and govern M365 platform services.Leads technical...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 days ago
New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATION JD FOR REFERENCE: Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction. Main Activities Manage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
24 hours ago
New Delhi, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main Activities- Manage and supervise Service Desk team...
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Service Desk Manager
4 weeks ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk Lead
3 days ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk
7 days ago
Delhi, India Tata Consultancy Services Full timeGrade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
