Senior Key Account Manager
16 hours ago
Location: Chennai, Namakkal, Madurai
Experience: 7+ Years
Industries Preferred - Manufacturing (Heavy vehicles, Construction Equipment's and Machinery, Spare Parts, oil and gas, Chemical etc.)
Title: Account Manager / Sr Account Manager (B2B)
Job Description Summary
MISSION : Develop (farming), expend (hunting) and manage product/service offering of a select
group of key accounts that operate in a given perimeter where the business relationship is primarily
managed using the Key Account Planning process
Job Description
ACCOUNT MANAGEMENT
1. Managing the portfolio of Key Account End-Users to achieve sales & service revenue targets with
on-time payment collection (Including upselling and cross selling)
2. Generating additional business (through new tyres, service & tread belts) using existing and
potential customer networks to increase the business size
3. Developing positive relationships, handling customer's needs and being a consultant to ensure
sustainable and long-term business plans.
4. Focus on Big Fleets with a Service approach to entice the customer with reduced operating cost
and provide one stop solution
OPPORTUNITY MANAGEMENT
1. Align sales and service goals with the overall opportunities mapped for the territory
2. Enhance the opportunities insights - Creating segment and portfolio wise targets and defining
growth buckets
3. Focus on opportunity mgmt stages (Open, Proposal, Negotiation and Closed Won/Lost) and
improve the win rates (Closed won)
PRODUCT, SERVICE AND INDUSTRY KNOWLEDGE
1. Thorough knowledge of Michelin Products and recommending right product to the right customer
with proper segmentation
2. Customer service to be focused on priority, which creates a strong brand reliability, and this can
be measured through NPS
3. Having complete understanding of Competition footprints and industry awareness - Identifies
related industries that may have an impact on own industry.
NEGOTIATION
1. Reaches amicable solutions in straightforward, formal negotiations with internal or external
stakeholders
2. Selects an approach to negotiation based on an understanding of each party’s interests and
priorities.
CUSTOMER VALUE MANAGEMENT
1. Develops and executes channel and customer promotions/programs that leverage consumer
insights to drive increased consumer preference and customer activity.
2. Works with sales strategy and planning partners to ensure forecast accuracy, maximization of
opportunities and development of plans to deliver against organization’s objectives.
3. Identifies business opportunities based on knowledge of clients, markets, products and services.
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