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Head of Process Excellence

1 month ago

Gurugram, India Masters' Union Full time

Masters' Union is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy. Our leadership consists of alumni from IITs, IIMs, and Ivy League Schools like Stanford and Upenn.


In its 4 years of run, our flagship Post Graduate Program in Technology and Business management has already surpassed the placement records of IIM Ahmedabad and ISB with top-notch recruiters (including Amazon, Citibank, Microsoft, Unacademy, Razor pay, BCG, Bain) hiring our graduates.


About the role:

As the Head of Process Excellence, you'll streamline operations by creating SOPs, optimizing workflows, and integrating technology across departments. Working closely with teams, you'll bring structure and drive efficiency, ensuring cohesive and scalable processes while fostering a culture of continuous improvement.


What you will do:

  • SOP Development: Design, implement, and continuously improve Standard Operating Procedures (SOPs) across all departments to ensure consistency, efficiency, and high performance.
  • Cross-Departmental Collaboration: Work closely with all teams (marketing, operations, sales, etc.) to streamline workflows, identify inefficiencies, and ensure alignment with business objectives.
  • Technology Integration: Leverage cutting-edge technology to automate processes, enhance productivity, and support scalable growth.
  • Process Optimization: Analyze current operations to identify areas for improvement and drive process innovations that increase efficiency and reduce costs.
  • Performance Monitoring: Establish and track key performance metrics (KPIs) to ensure all processes are running optimally and meet organizational goals.
  • Continuous Improvement: Promote a mindset of continuous improvement, ensuring that process excellence is a core component of the organization's DNA.


What we are looking for:

  • Ivy League MBA, ex-founder, or 4+ years at MBB/LEK/Kearney or leadership experience at successful startups, with a focus on operational excellence and strategic execution
  • Proven track record in leading complex, multi-location operations, preferably in a high-growth or educational environment
  • Strong analytical skills with a data-driven approach to problem-solving
  • Exceptional communication and leadership abilities, capable of influencing stakeholders at all


Why Masters’ Union:

We are on a mission to build a globally eminent institution that continuously challenges pedagogy & processes to deliver unparalleled human growth. Join us to lead and direct business excellence at Masters' Union.


The institute is strategically located in the very heart of Gurugram's business district, flanked by several Fortune 500 companies, in order to provide the ultimate industry immersive and hands-on learning experience from day one. The most ground-breaking feature of our program is that the courses are taught by CXOs, MDs, Eminent Public Leaders, and even Members of Parliament, apart from distinguished global faculty from top B-schools who regularly consult with Fortune 500 companies.