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Process Excellence

1 month ago

Gurugram Haryana, India Clix Capital Full time

Department
- Process Excellence
- Job posted on
- Sep 23, 2024
- Employment type
- Full Time

**Job Description
- Process Excellence**
- Champion Continuous Process Improvement, change culture and quality service delivery across the company
- Take lead on efficient execution and effective implementation of all process re-engineering, change and quality projects across operations
- Conduct processes reviews and investigation on escalations, in order to identify and address the root cause of the challenges
- Create a culture of first time right in the overall process.
- Have thorough understanding of Financial Services, especially Operations, Customer Service, IT System (Loan Origination & Loan Management system).
- Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list and the list of all tools that may be required to accomplish a change project
- Compiles and prepares reports, analysis, presentations and other documents as requested by the varied stakeholders
- Perform diagnostics on identified areas of business to establish the area of improvement and define problems and propose solutions
- Ensure scorecards are developed and monitored in order to monitor progress towards established goals
- Design and lead workshops for managers and supervisors on quantitative approach on all process improvement projects
- Assists in the development and implementation of business measurement tools
- Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence.
- Provide coaching and mentoring to senior leadership and designated personnel in the use of Lean Six Sigma tools and methodologies.