Process Excellence Lead

2 months ago

Gurugram, India Teleperformance Full time

About the Company:

Teleperformance is a leading global outsourcing company with a commitment to diversity and inclusivity.


About the Role:

The Director / Senior Manager will be responsible for Process Excellence, MBB or LSSBB in Mumbai / Gurugram.


Responsibilities:

  • Certified lean Six Sigma Black Belt
  • Should have expert knowledge be Six Sigma and Lean Techniques
  • Experience in Project management, preferably PMP or Prince
  • Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
  • Knowledge in RPA opportunity identification and deployment
  • Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing
  • Bachelors or higher education degree with overall 7-12 years’ experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role
  • Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals
  • Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders
  • Possess speed to delivery. Ability to collaborate and challenge in a consultative style
  • Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments
  • Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables
  • Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities
  • Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels
  • Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes
  • Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks
  • Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity


Qualifications:

Interested applicants can share their resume on diksha.gupta1@teleprformance.com


Equal Opportunity Statement:

Teleperformance is committed to diversity and inclusivity.

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