Process Excellence Lead

1 month ago

gurugram, India Teleperformance Full time

About the Company: Teleperformance is a leading global outsourcing company with a commitment to diversity and inclusivity.About the Role: The Director / Senior Manager will be responsible for Process Excellence, MBB or LSSBB in Mumbai / Gurugram.Responsibilities: Certified lean Six Sigma Black BeltShould have expert knowledge be Six Sigma and Lean TechniquesExperience in Project management, preferably PMP or PrinceMust have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)Knowledge in RPA opportunity identification and deploymentAbility to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasingBachelors or higher education degree with overall 7-12 years’ experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) roleShould have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticalsShould have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholdersPossess speed to delivery. Ability to collaborate and challenge in a consultative styleSolution Oriented and contribute towards RFPs, outsourcing opportunity assessmentsWork across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverablesPossesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunitiesExcellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levelsExcellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notesAnalytical bend of mind to understand the business needs and the workflow of the management and the administration tasksMust have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity Qualifications: Interested applicants can share their resume on diksha.gupta1@teleprformance.comEqual Opportunity Statement: Teleperformance is committed to diversity and inclusivity.

  • Process Excellence Lead

    2 months ago

    gurugram, India Teleperformance Full time

    About the Company: Teleperformance is a leading global outsourcing company with a commitment to diversity and inclusivity. About the Role: The Director / Senior Manager will be responsible for Process Excellence, MBB or LSSBB in Mumbai / Gurugram. Responsibilities: Certified lean Six Sigma Black Belt Should have expert knowledge be Six Sigma and Lean...

  • Process Excellence Lead

    2 months ago

    gurugram, India Teleperformance Full time

    About the Company: Teleperformance is a leading global outsourcing company with a commitment to diversity and inclusivity. About the Role: The Director / Senior Manager will be responsible for Process Excellence, MBB or LSSBB in Mumbai / Gurugram. Responsibilities: Certified lean Six Sigma Black Belt Should have expert knowledge be Six Sigma and Lean...

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