CX Process Excellence Manager

6 days ago

Gurugram, India ixigo Full time
Job Description

The role focuses on managing projects and timelines to deliver operational excellence as well customer experience. You will be working in a fast-paced environment where every day brings unique challenges and opportunities.

What will you be doing:

  • Manage diverse projects by interacting with various internal stakeholders including various lines of business (LOB’s)

  • Develop project plan, monitor project schedules and manage effective delivery of high impact features

  • Identify system and process improvement opportunities which will directly influence the customer experience and its key metrics
    Re-engineer the current processes to bring in business efficiencies and effectiveness

 What are you required to bring to the team:

  • Understanding of Tech and Product platforms and its related business models End to end

  • Understanding of project management & product lifecycle Knowledge of Six Sigma

  • Ability to understand consumer mind set & behavior besides having good sense of online business and related technology levers

  • Strategic thinking, eye for detail and execution orientation

 Qualification & Experience:

  • Overall experience 7-10 years with an experience in project management/strategy/process excellence roles preferably in an online/E-commerce industry

  • Postgraduate with tech/ E-commerce company background would be added advantage

  • Strong communication skills, Influencing skills, great interpersonal & stakeholder management skills.

  • High on energy, a go-getter and a team player


Array

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