DailyObjects - Head - Customer Service

2 weeks ago

Gurugram, India DailyObjects Full time

Company Overview

At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting-edge design, creativity, and superior craftsmanship, we aim to redefine lifestyle accessories and provide unparalleled customer experiences. We are a fast-growing D2C brand with a dynamic culture of innovation, adaptability, and excellence.

Role Overview:

We are seeking an empathetic and results-oriented Head of Customer Support to lead our customer service operations. This role focuses on improving resolution timelines, enhancing customer satisfaction, and ensuring customers receive comprehensive, impactful support. The ideal candidate combines a strong emotional quotient with business acumen to align customer experience strategies with organizational goals.

Key Responsibilities:

- Lead Customer Support Operations: Manage and mentor a high-performing support team to deliver exceptional, solution-oriented service.

- Improve Resolution Timelines: Implement strategies to reduce response times and ensure swift, effective issue resolution.

- Enhance Customer Satisfaction: Develop and execute initiatives that address customer pain points, going beyond transactional support to provide end-to-end solutions.

- Optimize Processes: Identify inefficiencies in workflows and implement solutions to streamline operations and improve team productivity.

- Data-Driven Insights: Analyze customer feedback and support metrics to identify trends, optimize performance, and drive continuous improvement.

- Collaborate Cross-Functionally: Work with product, operations, and marketing teams to address systemic issues and advocate for customer needs.

- Policy Development: Establish clear and customer-centric policies that balance empathy with business objectives.

- Customer Advocacy: Act as the voice of the customer, ensuring their feedback drives meaningful organizational improvements.

Qualifications & Skills:

- 8+ years in customer support roles, with 3+ years of leadership experience.

- Proven ability to improve resolution timelines and customer satisfaction.

- Strong emotional intelligence (EQ) and ability to empathize with customers while aligning solutions with business goals.

- Experience in managing and scaling support teams to deliver impactful service.

- Proficiency in CRM tools and analytics platforms.

- Strategic thinker with excellent problem-solving, communication, and organizational skills.

- Ability to thrive in a dynamic, fast-paced environment.

Company Culture

At DailyObjects, we value adaptability, innovation, and a "can-do" attitude. Our culture fosters accountability, professionalism, and efficiency, empowering team members to take ownership, think critically, and drive meaningful contributions toward our goals.

(ref:iimjobs.com)

  • DailyObjects - Head - Brand & Marketing

    5 days ago

    Gurugram, India DailyObjects Full time

    Location : Gurugram, HaryanaEmployment Type : Full-Time, On-SiteExperience Required : 10+ years, with substantial experience in scaling D2C brands.Company Overview:At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting-edge design, creativity, and superior...

  • DailyObjects - Modern Trade Retail Specialist - Offline Expansion

    11 hours ago

    Gurugram, India DailyObjects Full time

    Job Title : Modern Trade Retail Specialist - Offline ExpansionCompany Overview:At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting-edge design, creativity, and superior craftsmanship, we aim to redefine lifestyle accessories and provide unparalleled customer...

  • DailyObjects - Planning & Forecasting Manager

    2 weeks ago

    Gurugram, India DailyObjects Full time

    Location: Gurugram, HaryanaEmployment Type: Full-Time, On-SiteExperience Required: 5+ years of experience in forecasting, planning, and inventory managementCompany OverviewAt DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting-edge design, creativity, and superior...

  • DailyObjects - Tech Lead

    4 months ago

    Gurugram, India DailyObjects Full time

    Position: Tech LeadLocation: Gurugram, HaryanaEmployment Type: Full-Time, On-SiteExperience Required: 5+ years in software development, with at least 2 years in a leadership roleCompany Overview:At DailyObjects, we are dedicated to creating exceptional products that seamlessly combine distinctive design with practical functionality. With a commitment to...

  • DailyObjects - Factory Manager - Bags & Accessories

    1 month ago

    Gurugram, India DailyObjects Full time

    Job Title: Factory ManagerLocation: Gurugram, HaryanaEmployment Type: Full-Time, On-SiteCompany Overview:At DailyObjects, we are committed to creating exceptional products that seamlessly blend innovative design with practical functionality. Our dedication to quality, craftsmanship, and efficiency ensures that every item we produce meets and exceeds customer...

  • DailyObjects - Production & Floor Manager - Bags/Accessories Segment

    2 months ago

    Gurugram, India DailyObjects Full time

    Job Title: Production Manager / Floor ManagerLocation: Gurgaon, HaryanaEmployment Type: Full-Time, On-SiteCompany Overview:- At DailyObjects, we are dedicated to creating exceptional products that seamlessly combine distinctive design with practical functionality, enriching the everyday experiences of our customers. - With a commitment to cutting-edge...

  • DailyObjects - Technical Lead - Node.js/AngularJS

    5 months ago

    Gurugram, India DailyObjects Full time

    Position : Tech LeadLocation : Gurugram, Haryana, On-SiteEmployment Type : Full-TimeExperience Required : 5+ years in software development, with at least 2 years in a leadership roleCompany Overview :At DailyObjects, we are dedicated to creating exceptional products that seamlessly combine distinctive design with practical functionality. With a commitment to...

  • Technical Lead

    12 hours ago

    Gurugram, India DailyObjects Full time

    Employment Type : Full-Time Experience Required : 5+ years in software development, with at least 2 years in a leadership role Company Overview : At DailyObjects, we are dedicated to creating exceptional products that seamlessly combine distinctive design with practical functionality. With a commitment to cutting-edge design, creativity, superior...

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher and experience both can apply International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Associate

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    4 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...

  • Customer Service Representative

    6 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    3 months ago

    Gurugram, Haryana, India Heads Up For Tails Full time

    About Us Heads Up For Tails is a one-stop pet product's brand with its paw-prints across India. We design,manufacture, and customize high quality and functional pet products to improve the quality of your pet'slife and make pet parenting delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strongbelief...

  • Service Head

    4 months ago

    Gurugram, India INFABIO DIGITAL Full time

    Introduction:We are looking for a dynamic and results-driven Client Head to join our team at Infobia. The Client Head will be responsible for managing and maintaining relationships with our clients and ensuring their satisfaction with our services. If you have excellent communication and leadership skills, a passion for building strong client relationships,...

  • Customer Service Representative

    2 months ago

    Gurugram, India Togopool Pvt. Ltd. Full time

    At Togopool Private Limited, we are more than just a company we are a community-driven solution dedicated to transforming daily commutes and reducing our collective carbon footprint. As a carpool and bikepool app, we have redefined the way people travel by connecting riders with drivers heading in the same direction. Our mission is to make commuting more...

  • Customer Service Associate

    2 months ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher can apply International Process Excellent communication Required(No Avg.) Good thought process Can work individually or with team Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 30k-35k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8431579781 **Job...

  • Customer Service Representative

    4 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8431579781 **Job Types**: Full-time, Permanent,...

  • Customer Service Representative

    4 months ago

    Gurugram, Haryana, India Logic Planet IT Service Pvt Ltd Full time

    Key Responsibilities: Issue Resolution: Address customer concerns and complaints effectively, ensuring issues are resolved to the satisfaction of the client while adhering to company policies and procedures. Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system. Product Knowledge: Stay...