Customer Service Representative
3 weeks ago
Key Responsibilities:
Issue Resolution: Address customer concerns and complaints effectively, ensuring issues are resolved to the satisfaction of the client while adhering to company policies and procedures.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system.
Product Knowledge: Stay up-to-date with the latest financial products and services offered by the company, including any changes in policies or procedures.
Compliance: Ensure all interactions comply with regulatory requirements and company policies.
Team Collaboration: Work closely with other departments to resolve complex issues and improve overall customer service processes.
Feedback and Improvement: Collect and relay customer feedback to management to support continuous improvement in service quality and customer satisfaction.
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9289883011
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