Customer Service Representative

3 weeks ago


Gurugram Haryana, India Logic Planet IT Service Pvt Ltd Full time

Key Responsibilities:
Issue Resolution: Address customer concerns and complaints effectively, ensuring issues are resolved to the satisfaction of the client while adhering to company policies and procedures.

Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system.

Product Knowledge: Stay up-to-date with the latest financial products and services offered by the company, including any changes in policies or procedures.

Compliance: Ensure all interactions comply with regulatory requirements and company policies.

Team Collaboration: Work closely with other departments to resolve complex issues and improve overall customer service processes.

Feedback and Improvement: Collect and relay customer feedback to management to support continuous improvement in service quality and customer satisfaction.

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9289883011



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