Customer Service Representative
2 months ago
At Togopool Private Limited, we are more than just a company we are a community-driven solution dedicated to transforming daily commutes and reducing our collective carbon footprint. As a carpool and bikepool app, we have redefined the way people travel by connecting riders with drivers heading in the same direction. Our mission is to make commuting more sustainable, cost-effective, and enjoyable for everyone.
Role Description
This is an internship role for a Customer Care Intern located in Gurugram. As a Customer Care Intern at Togopool, you will be responsible for handling customer queries, resolving complaints, and providing excellent customer service via phone, email, and social media. You will also collaborate with cross-functional teams to identify trends and provide valuable insights to improve customer experience.
Qualifications
Excellent verbal and written communication skills in English and Hindi
Good problem-solving and critical thinking skills
Ability to multitask and work in a fast-paced environment
Able to work well in a team and independently
Proficiency in Microsoft Office and Google Suite
Customer service experience is a plus
High school diploma or currently enrolled in a college or university program
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