Customer Service Representative

6 months ago

Gurugram Haryana, India Orange shark Full time

Brief Description:
The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with roadside assistance, medical assistance, or health assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions and handling complaints. The call centre representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.

Position Name: Customer Service Executive

Job Profile:

- Analyze Customer problems and provide solutions using knowledge-based
- Assist less experienced representatives as necessary
- Diagnose customer issues through process of elimination by asking probing questions
- Document issues appropriately based on existing guidelines
- Explain service contract provisions to dissatisfied customers
- Provide easily understood answers adapted to the customers situation
- Adherence to the Standard Operating Procedure and following the scripts
- maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

Qualifications and requirements:

- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice
- Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions.
- A college degree or equivalent
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Previous customer service experience, especially in the practical industry, is preferred.
- Strong time management and decision-making skills.
- Adhering to all company policies and procedures
- Take responsibility from time to time

Pay: Up to ₹324,000.00 per year

Schedule:

- Day shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Gurugram, Haryana 122001 (required)

Ability to Relocate:

- Gurugram, Haryana 122001: Relocate before starting work (required)

Work Location: In person

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