Customer Success Manager

3 days ago


New Delhi, India PinnacleU Full time

Position: Customer Success Manager Location: Navi Mumbai ️ Working Days: Monday- Friday Experience Required: 3+ years Client: Voice enabled chat bot software Salary: Upto 25 LPAKey Responsibilities Establish clear client retention goals. Define success milestones for the clients and employees to work towards Assist customers with setting up and navigating various programs Promote the value of software & services Upsell/ Cross-sell software & services Promote value through customer experience Assist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience. Assist in conducting Customer Workshops on a periodical basisCandidate Persona Proven work experience as a Customer Success Manager or similar role for a minimum of three years Working in a SAAS organization is desirable. Experience in dealing with large and mid size Enterprise customers in India Should have a quota carrying experience Exceptional ability to communicate and foster positive business relationships SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a plus Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required. A bachelor or MBA degree is preferred. This role requires fair amount of travel meeting your clients and working from the office location.



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