Head Collections
3 weeks ago
About Our Client
Our client is one of the leading NBFC in India
Job Description
Develop and implement collections strategies for secured assets
Monitor portfolio performance and risk
Ensure compliance with legal and regulatory standards
Lead, train, and manage the collections team
Liaise with legal teams for recovery and litigation processes
Use analytics for decision-making and reporting
The Successful Applicant
Proven Leadership Experience
10-15+ years in collections, with a strong focus on secured lending (, home loans, auto finance, loan against property).
Demonstrated ability to lead large, cross-functional teams and drive performance across geographies.
2. Strategic & Analytical Mindset
Skilled in developing and executing end-to-end collections strategies.
Strong command of data analytics, MIS, portfolio tracking, and risk assessment tools.
Ability to make data-driven decisions and course-correct proactively.
3. Regulatory & Compliance Expertise
Deep understanding of RBI regulations, legal recovery processes (SARFAESI, DRT, etc.), and fair debt collection practices.
Experience working closely with legal, compliance, and audit teams.
4. Relationship Management
Strong interpersonal skills to handle internal stakeholders (CXOs, credit, risk) and external partners (collection agencies, legal firms).
5. Results-Oriented
Proven track record of reducing NPAs, improving recovery ratios, and optimizing cost of collections.
Comfortable working under pressure with aggressive performance targets.
6. Tech-Savvy
Familiarity with digital collections tools, automation, and CRM systems.
Ability to lead transformation initiatives, including digitization and process redesign.
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