Head Collections

3 weeks ago


Gurugram, India Michael Page Full time
Opportunity learn and grow Work in a dynamic environment with an exposure to implement new ideas

About Our Client

Our client is one of the leading NBFC in India

Job Description



Develop and implement collections strategies for secured assets

Monitor portfolio performance and risk

Ensure compliance with legal and regulatory standards

Lead, train, and manage the collections team

Liaise with legal teams for recovery and litigation processes

Use analytics for decision-making and reporting

The Successful Applicant

Proven Leadership Experience



10-15+ years in collections, with a strong focus on secured lending (, home loans, auto finance, loan against property).

Demonstrated ability to lead large, cross-functional teams and drive performance across geographies.



2. Strategic & Analytical Mindset



Skilled in developing and executing end-to-end collections strategies.

Strong command of data analytics, MIS, portfolio tracking, and risk assessment tools.

Ability to make data-driven decisions and course-correct proactively.



3. Regulatory & Compliance Expertise



Deep understanding of RBI regulations, legal recovery processes (SARFAESI, DRT, etc.), and fair debt collection practices.

Experience working closely with legal, compliance, and audit teams.



4. Relationship Management



Strong interpersonal skills to handle internal stakeholders (CXOs, credit, risk) and external partners (collection agencies, legal firms).



5. Results-Oriented



Proven track record of reducing NPAs, improving recovery ratios, and optimizing cost of collections.

Comfortable working under pressure with aggressive performance targets.



6. Tech-Savvy



Familiarity with digital collections tools, automation, and CRM systems.

Ability to lead transformation initiatives, including digitization and process redesign.

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