Branch Head

3 days ago

Bengaluru, Karnataka, India G4S Full time

Area of Responsibilities:

Operations Management

  • Formulate & implement cluster strategy linked with Hub

strategy

  • Directly accountable for planning and organizing branch

operations

  • Ensure proper start-up of new assignments
  • Manage guard sourcing in terms of scouting, referrals and

walk-ins

  • Ensure proper deployment, rostering & attendance of guards
  • Ensure proper supervision, patrolling & review in terms of day

& night checks

  • Conduct security audits of large assignments periodically
  • Forecast, procure and distribute uniforms and office

equipment under clearance from the respective Hub Heads

  • Maintain consistent, complaint free, high quality service levels
  • Support and facilitate implementation of corporate projects

Business Performance Goal ( Revenue , Collections ,

Margin Improvement )

Revenue Growth

  • To grow higher than the industry growth by having Get & Grow

and achieve the revenue goals.

Collections

  • Develop the strategy and plan to ensure achievement of Price

Increase, Collection and Bad Debts.

  • Gap analysis in invoicing and collections.

Price Increase

  • Timely communication with customer and related

stakeholders.

  • Agreement to pay / timely billing with customer
  • Variance analysis of actual vs budget.
  • Timely termination of customer in case of non agreement or

delay in decision of price increase.

Bad Debt

  • Understanding the bad debt reasons and devising the strategy

in recovering the same.

  • Do the analysis and take the necessary course of action.
  • Focus on collections and reduce the Gaps

.

Margin Improvement

  • Understand the contract.
  • Knowing the gaps in contract and closing the gaps with

customers.

  • Knowing the payout to employees and authorities.
  • Reconciliation - correction for gaps between billed & paid.
  • Asking customers to increase the management fee on various

value addition and solving customer problems.

Client Relationship Management

  • Strive to understand customers needs and deliver the

right/customized solutions

  • Build effective customer relationships, ensure customer

satisfaction and promote companys image

  • Conduct all surveys and client requested security audits
  • Ensure satisfaction and retention of existing clients
  • Regular meeting with clients for performance feedback
  • Reviewing client feedback and developing solutions to

improve service delivery quality and create customer delight

  • Responding to client queries and concerns promptly

Leadership & IR

With support from Branch HR Team:

  • Prepare manpower budget as per business requirements
  • Recruit adequate number of quality direct manpower in

accordance with business requirements

  • Ensure all new recruits in direct and indirect category attend

basic course and no one is deployed without successful

completion of basic course

  • Ensure timely completion of joining formalities for new recruits,

and their timely deployment

  • Ensure development of Direct staff through refresher and

other relevant training programmes

  • Ensure maintenance of attendance, leave, overtime records

etc.

  • Ensure correct wages computation of direct staff
  • Ensure timely payment of wages and other dues
  • Ensure disciplinary action is taken wherever required
  • Ensure speedy redressal of grievances through regular

interaction, counselling and appropriate administrative

measures

Ensure implementation of HR & Training policies

Health & Safety

With support from Health & Safety:

  • Ensure observance to highest standards of G4S Health &

Safety norms in all areas of work

  • Promote awareness within the team on safe working

procedures

  • Contribute to development of safe work procedures

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