
National Collection Head
3 days ago
Job Responsibilities:
- Develop and execute comprehensive recovery plans for delinquent accounts to ensure timely and efficient resolution.
- Monitor and analyze delinquent accounts, identify trends/patterns, and implement proactive measures to mitigate losses.
- Manage and lead a team of 10-15 members, including oversight of call centers and collection agencies.
- Collaborate with internal stakeholders such as Risk, Legal, and Operations teams to ensure recovery strategies align with organizational objectives and regulatory standards.
- Engage with customers via multiple communication channels (calls, emails, letters) to negotiate repayment terms and resolve disputes.
- Maintain detailed and accurate documentation of all customer communications, payment arrangements, and resolution progress.
- Recommend and implement effective collection strategies tailored to customer risk profiles and financial circumstances.
- Stay updated on industry best practices and regulatory requirements governing collections and recovery.
- Ensure compliance with all applicable laws and guidelines in the debt recovery process.
- Provide regular MIS and performance reports to management, highlighting key KPIs, challenges, and improvement areas.
Candidate Details:
- 10-15 years of relevant experience in Collections and Recovery within Fintech/NBFC/Financial Services sector.
- Proven experience managing large teams members) and handling external collection agencies/call centers.
- Strong knowledge of regulatory frameworks related to collections and recovery.
- Demonstrated ability to design and implement effective recovery strategies.
- Excellent communication, negotiation, and people management skills.
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