National Collection Head

7 days ago

Delhi Gurugram NCR New Delhi, India Sashr Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Responsibilities:

  • Develop and execute comprehensive recovery plans for delinquent accounts to ensure timely and efficient resolution.
  • Monitor and analyze delinquent accounts, identify trends/patterns, and implement proactive measures to mitigate losses.
  • Manage and lead a team of 10-15 members, including oversight of call centers and collection agencies.
  • Collaborate with internal stakeholders such as Risk, Legal, and Operations teams to ensure recovery strategies align with organizational objectives and regulatory standards.
  • Engage with customers via multiple communication channels (calls, emails, letters) to negotiate repayment terms and resolve disputes.
  • Maintain detailed and accurate documentation of all customer communications, payment arrangements, and resolution progress.
  • Recommend and implement effective collection strategies tailored to customer risk profiles and financial circumstances.
  • Stay updated on industry best practices and regulatory requirements governing collections and recovery.
  • Ensure compliance with all applicable laws and guidelines in the debt recovery process.
  • Provide regular MIS and performance reports to management, highlighting key KPIs, challenges, and improvement areas.

Candidate Details:

  • 10-15 years of relevant experience in Collections and Recovery within Fintech/NBFC/Financial Services sector.
  • Proven experience managing large teams members) and handling external collection agencies/call centers.
  • Strong knowledge of regulatory frameworks related to collections and recovery.
  • Demonstrated ability to design and implement effective recovery strategies.
  • Excellent communication, negotiation, and people management skills.

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