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Business Systems Manager

4 weeks ago

Kollam, Kerala, India Palo Alto Networks Full time
Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Business Systems Specialist is a member of the Business Systems Team within the Central Ops Organization. This role helps to ensure systemic accuracy & usability of our sales tools. Primary sales tools to be supported will include, but not be limited to Salesforce, Clari, People.ai, ClosePlan, and Callidus Commissions.

Your Impact
  • The primary areas of focus for this role will be:
  • Act as a liaison between IT Development and business functions to drive system enhancements to completion through business requirement gathering, documentation, prioritization, and testing in an Agile environment.
  • Resolve Tier 2 support requests driving to timely resolution for the end user
  • Demonstrate thorough understanding on role hierarchy, forecast hierarchy and territory hierarchy
  • Troubleshoot and resolve tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools
  • Drive all issues to resolution with a strong focus on customer satisfaction through timely follow-up, attention to detail, and cross functional collaboration with IT and other team members
  • Work closely with the company's Subject Matter Experts and IT to research & resolve issues related to Salesforce & Clari
  • Partner with Sales Operations, Sales Leadership, and our Revenue Acceleration team to understand business requirements for systemic enhancements and then partner closely with IT Development for execution through an Agile environment
  • Perform business requirement gathering, documentation, prioritization, and testing in an Agile environment
  • Conduct change management for related system enhancements
  • Project Manage and provide direct support to Merger & Acquisition related Salesforce changes
  • Utilize business knowledge and expertise to drive business process improvements
  • Balance relationships with multiple business teams for new solution features and technical support
  • Perform regular SFDC data audits to ensure accuracy within the system
  • Assist in scheduled maintenance of the systems via data migrations
  • Assist with documentation of best practices and usage

Qualifications

Your Experience
  • 9+ years of professional experience in system and tools support, with a strong background in Salesforce.
  • Salesforce certification is highly preferred, though not mandatory.
  • Strong understanding of the Salesforce ecosystem, terminology, and best practices, with particular focus on data security.
  • Proven hands-on experience with sales forecasting tools and supporting sales teams with system and tool enablement.
  • Experience working in sales environments and sales processes is a strong advantage.
  • Skilled in driving system and process changes in Agile environments, collaborating effectively with cross-functional teams.
  • Demonstrated ability to train and enable sales users on new Salesforce functionalities and system enhancements.
  • Strong experience with data extraction, mass updates, and bulk operations using tools like Workbench and Data Loader.
  • Ability to manage and collaborate with diverse stakeholders, including both technical and non-technical internal/external customers and vendors.
  • Solid knowledge of ServiceNow, JIRA, Anaplan, and SOQL is a plus.
  • Excellent time management, problem-solving, and communication skills with the ability to tailor messaging for different audiences.
  • Recognized as a quick learner who thrives in fast-paced environments.
  • Strong team player with a service-oriented and customer-first mindset.
  • Demonstrated commitment to continuous learning, flexibility, quality, and relationship-building.

Additional Information

The Team

Our Strategy & Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation and innovation across Sales Operations tools and processes.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.