Workafella - City Head - Sales
1 month ago
About the Company:
- Call it a workspace, call it a playground for minds, call it a greenhouse for brands.
- We call it Workafella.
- At Workafella, we build high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine.
- Caffeine healing and ergonomic comforts are the tips of the iceberg.
- Workafella is a vibrant ecosystem that inspires seamless productively and quality thinking.
- We believe in the luxury of your productivity.
- Those are just a few of the many reasons to join the fold.
- Workafella is much more than just a workspace.
- We are at Mumbai, Chennai, Hyderabad, and Bangalore where exciting events and meaningful interactions add value to our business.
- Workafella is your stairway to Job Summary:.
- We are seeking a dynamic and results-driven City Head who will be responsible for overseeing and managing customer service, operations, sales, and business development activities.
- Your primary goal will be to drive revenue and profitability, ensure client satisfaction, and establish the company's presence as a leading provider of coworking spaces in the city.
- Integrity and honesty are paramount, as you will be the face of our organization in the city.
Key Responsibilities:.
Business Development and Sales:
- Own all plans and strategies for developing business and achieving the company's goals.
- Develop and implement a comprehensive business development strategy to increase revenue growth and maximize occupancy.
- Establish and foster partnerships and relationships with key customers and prospects both externally and internally.
- Takes control in the development of the Sales, lead generation, needed to meet your sales objectives.
- Provide full visibility into the sales pipeline at every stage of development.
Client Relationship Management:
- Directly responsible for the client retention and satisfaction.
- Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service.
- Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.
Operations and Facility Management:
- Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards.
- Manage a team of operations staff, including community managers, CSR, maintenance engineers and housekeeping staff and provide guidance, training, and performance feedback.
- Coordinate with the central operations team to implement standardized processes and policies across all locations.
- Monitor and maintain the overall cleanliness, functionality, and aesthetics of the Centers of the centres in city.
Financial Management:
- Directly responsible for the P&L, Income and Expenditure for the centre.
- Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.
Qualification:
- Post Graduation in Business Administration, Management, or a related field.
- 15+ years of experience into management or leadership role.
- Experience ideally with the coworking, real estate, or hotel industry is a plus.
- Strong business development and sales acumen, with a track record of achieving targets and driving revenue growth.
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, partners, and team members.
- Solid understanding of facility management, operations, and customer service principles.
- Financial acumen and experience managing budgets and financial performance.
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