Digital Collections Strategy Manager – Pre-Delinquency Management

2 weeks ago

New Delhi, India TalentPool Full time

Role Overview: We are looking for a Digital Collections Strategy Manager to lead pre-delinquency and early-stage risk management programs for our partner lending institutions. The role will involve designing, deploying, and optimizing data-driven borrower engagement strategies that proactively reduce delinquency and improve portfolio health. Key Responsibilities: 1. Strategy & Design • Develop and implement digital pre-delinquency management frameworks using borrower segmentation, behavioural analytics, and risk signals. • Define preventive engagement journeys (SMS, WhatsApp, email, IVR, app notifications, etc.) to encourage timely repayment and reduce roll rates. • Partner with client institutions to design custom strategies aligned to their portfolio mix (personal loans, credit cards, consumer durable finance, etc.). 2. Execution & Optimization • Manage execution of multi-channel digital campaigns via Company's DCM platform. • Continuously analyse borrower responses and payment behaviours to refine messaging, timing, and channel effectiveness. • Collaborate with Product and Data Science teams to test and iterate on predictive models for delinquency prevention.Private & Confidential 3. Client & Stakeholder Management • Work closely with client collection heads and risk teams to align pre-delinquency initiatives with business objectives. • Present performance insights and dashboards, highlighting strategy impact on key metrics such as DPD roll rates, cure rates, and collection efficiency. • Train client operations teams on digital engagement best practices. 4. Cross-Functional Collaboration • Collaborate with internal Product, Analytics, and Customer Success teams to drive product improvements based on client feedback. • Support integration with client LMS / CRM systems for real-time borrower insights. Qualifications & Experience: • 5–8 years of experience in collections strategy, credit risk, or portfolio management, preferably in banks, NBFCs, or fintechs. • Strong understanding of retail lending products and collections lifecycle, particularly pre-delinquency and early-stage (0–30 DPD) management. • Experience working with digital channels, communication platforms, and analytics tools. • Hands-on experience in A/B testing, segmentation, and campaign optimization. • Proficiency in Excel / SQL / Tableau / Power BI; exposure to CRM or collection management platforms is a plus. • Excellent communication and stakeholder management skills. What We Offer: • Opportunity to shape the future of digital collections and borrower engagement in India. • Collaborative, high-growth environment with cross-functional exposure across product, strategy, and analytics. • Competitive compensation and performance-linked incentives.

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