Collection Manager
14 hours ago
Role & responsibilities
- To manage assigned delinquent pool with the help of vendor and its staff involved in collection of overdue payments from delinquent customers.
- To manage NPA stock/target for Bucket/portfolio managed is met by way of Pre- NPA resolutions,
- To work towards enhancing productivity and capacity rationalization leading to cost monitoring to effectively manage Cost of Collections.
- To ensure all regulatory requirements & processes as laid by Collections Manual are adhered to by the vendors.
- To respond to all customer issues and complaints in the most efficient and timely manner and keep no pendency of grievances raised by customers.
- To actively participate in all initiatives/projects initiated by the organization, from time to time.
- Handling Unsecured Pool ( Hard bucket and Soft Bucket )
Preferred candidate profile
- Ability to address customers issues efficiently
- Ability to articulate
- Capable of working successfully in competitive environment by maintaining high standards.
• Domain knowledge in the debt management - Prefer Candidate from Bank & NBFC
Contact Person
Siddharth Gulati
Regional HR - Consumer Banking Channel & Assets
IndusInd Bank Limited, Hyatt Regency Complex, Bhikaji Cama Place, R.K Puram, New Delhi 110066
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