Collection Specialist

5 days ago

Delhi, Delhi, India Ved Jain Associates Full time

External Finance Department

The current opening is for the External Finance department of our firm. External Finance serves as the primary point of contact for finance-related matters for multinational companies, both in India and on global level. These companies often do not have a dedicated Finance Department, as External Finance assumes full responsibility for all finance-related tasks. The core responsibilities of External Finance include maintaining accurate books of accounts, ensuring compliance with applicable regulations, and performing necessary tasks to meet regulatory requirements. The team efficiently manages payroll processing, ensuring timely and accurate payments. Additionally, External Finance collaborates with other departments to address their financial queries and meet their financial needs. To improve efficiency, they implement robust automation systems that streamline financial processes within the organization. The Team handles task in relation to accounting on global level.

Overview

We are seeking a detail-oriented and proactive Collection Specialist to manage and oversee the company's receivables. The role is responsible for timely collection of outstanding payments, maintaining customer relationships, and ensuring accurate record-keeping of collection activities.

Key Responsibilities

  • Monitor accounts receivable and identify overdue accounts.
  • Contact customers via phone, email, or other communication channels to follow up on outstanding invoices.
  • Negotiate payment plans or settlements in line with company policies.
  • Maintain accurate records of all collection activities and customer interactions.
  • Collaborate with the sales and finance teams to resolve billing disputes and discrepancies.
  • Provide regular updates to management regarding aged receivables and collection progress.
  • Generate periodic reports on collection status, aging analysis, and payment trends.
  • Escalate problematic accounts to management for further action when required.
  • Build and maintain positive relationships with customers while also ensuring timely and professional collections.
  • Ensure compliance with internal policies and relevant legal/industry regulations in collection practices.
  • Contribute to process improvements to enhance collection efficiency and reduce delinquency rates.
  • Work closely with other departments (e.g., Sales, Customer Service) to address customer concerns and find mutually beneficial solutions.

Qualifications & Skills

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • 4+ years of experience in collections, accounts receivable, or credit control.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Working knowledge of ERP/accounting systems (e.g., SAP, Oracle, Netsuite) and MS Excel.
  • Attention to detail and problem-solving mindset.
  • Team player with the ability to interact at all levels within the organization

What We Offer

  • Opportunity to work in a dynamic, fast-paced environment.
  • Exposure to cross-functional collaboration with finance and business teams.

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