Collections Strategy Manager

4 weeks ago

New Delhi, India Hiranandani Financial Services Full time

- Develop and execute comprehensive collections strategies to optimize the recovery process and reduce delinquency rates.
- Conduct regular projections and forecasts of collections targets based on historical data, industry trends, and business objectives.
- Utilize advanced analytics techniques to analyze collection data, identify patterns, and extract actionable insights.
- Develop and maintain effective management information systems (MIS) for the collections department, ensuring accurate and timely reporting of key metrics.
- Monitor collection performance metrics, such as roll rates, collection efficiency, and days sales outstanding (DSO), to identify areas for improvement and drive strategic initiatives.
- Collaborate with cross-functional teams, including credit, risk, and operations, to ensure alignment of collection strategies with overall business goals.
- Design and implement collection scorecards and key performance indicators (KPIs) to track and measure the effectiveness of collection efforts.
- Conduct regular reviews of collection policies and procedures, recommending enhancements and implementing best practices.
- Provide guidance and support to collection teams, offering training and coaching to enhance their performance and adherence to collection strategies.
- Collaborate with technology teams to leverage automation and data analytics tools to improve collections processes and efficiency.
- Stay up-to-date with industry trends, regulatory changes, and best practices in collections strategies and technology solutions.
- Present collection strategies, insights, and recommendations to senior management and stakeholders, ensuring clear communication of goals and progress.
- Monitor external collection agency performance, ensuring compliance with regulatory requirements and performance expectations.

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