Hub Collections Manager

4 days ago

New Delhi, India Hiranandani Financial Services Full time

Role & responsibilities :- Manage the recovery process for LAP & BL products in the respective region, ensuring optimal collection efficiency. - Hire, train, and lead a team of Branch Collection Managers/Executives, providing continuous mentoring and coaching. - Monitor collection performance, analyze trends, and implement corrective measures to minimize NPAs. - Coordinate with cross-functional teams (Sales, Risk, Fraud, and Central Teams) to streamline collection strategies. - Identify and implement process improvements to enhance operational effectiveness and team productivity. - Drive team engagement, retention, and development, fostering a high-performance culture. - Ensure compliance with regulatory norms and internal policies in collection and recovery operations.Qualifications & Experience:- 5-8 years of experience in collections & recovery in the NBFC/BFSI sector. - Strong leadership, analytical, and problem-solving skills. - Proven track record in team management and debt recovery strategies. - Excellent communication and stakeholder management skills.

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