Manager - Customer Support & Collections
2 days ago
We are looking for a proactive and detail-oriented professional to manage customer support and collection operations in collaboration with UVARCL (Asset Reconstruction Company). The role will require balancing customer empathy with effective recovery strategies, while continuously improving efficiency through process enhancements.Key Responsibilities:Customer Support & Escalations:- Act as the primary point of contact for customer support queries related to ARC accounts.- Handle escalations with professionalism and ensure timely resolution.- Maintain clear documentation of customer interactions.- Recruit, train & supervise agencies & team members responsible for responding to customer escalations- Manage & oversee performance of team that is responsible for responding to customer escalationsCollections Operations:- Coordinate and oversee collection activities with UVARCL.- Track recovery progress and provide regular updates to internal stakeholders.- Support field and tele-collections teams to achieve recovery targets.Strategy & Process Improvement:- Assist in designing and implementing collection strategies in collaboration with UVARCL.- Contribute to improving customer support processes for faster response and higher efficiency.- Identify gaps in workflows and propose solutions to optimize performance.Collaboration & Reporting:- Liaise between internal teams, UVARCL, and customers to ensure smooth communication.- Prepare reports on customer issues, resolution timelines, and collection performance.Required Skills & Qualifications:- Strong verbal and written communication skills in English.- Experience in customer support and/or collections preferred (banking/NBFC/ARC experience is a plus).- Familiarity with CRM tools and ability to use them for logging, tracking, and resolving cases.- Problem-solving attitude with ability to manage pressure in escalation scenarios.- Collaborative mindset and willingness to work with external partners.What We Offer:- Opportunity to work closely with UVARCL on a high-impact portfolio.- Exposure to both customer experience and collection strategy.- Growth in a fast-paced, regulated financial services environment. (ref:iimjobs.com)
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Account Manager
3 weeks ago
New Delhi, India AMP & Co. Full timeAbout UsAMP & Co. is a dynamic Chartered Accountant firm dedicated to delivering comprehensive accounting, tax, audit, and advisory services to clients across various sectors. We are committed to nurturing young talent and offering meaningful learning and growth opportunities.Job SummaryWe are seeking a motivated and detail-oriented Accountant (Fresher) to...
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Customer Support Specialist
3 days ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
3 days ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Senior Quality Assurance
4 weeks ago
New Delhi, India NIRA Full timeSenior Quality Assurance (For Customer support and Collection)NIRA is building the leading financial brand for Middle India, a market of 200 million people underserved by traditional banks. With customers in 5,000+ cities & with growth engine on, we process 15,000 new loan applications daily, growing 12-15% MoM. NIRA is solving a massive problem with...
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Customer Support Manager
4 weeks ago
New Delhi, India Whitecollars Full timeCustomer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...
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New Delhi, India Kotak Mahindra Full timeCollection / Recovery - Regular EMIs & over dues. Complete control on - NPA & overdue cases - Achievement of targets towards Collections of Private Vehicles (Car Finance) - Overseeing all activities with respect to Collections/handling of soft bucket and hard bucket cases, including non-starter cases as well. - Monitoring of Collection Agencies working for...
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Case Collection Manager
4 weeks ago
New Delhi, India GameChange Solar Full timeJob Summary: The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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New Delhi, India FinJo Full timeJob Summary: We are looking for a visionary and execution-driven professional to lead our Offline Marketing, Business Development, and Branding initiatives across regions. This multifaceted leadership role combines strategic offline branding, business growth via partnerships and sales enablement, and improving the physical aesthetic appeal of our assets...
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New Delhi, India FinJo Full timeJob Summary: We are looking for a visionary and execution-driven professional to lead our Offline Marketing, Business Development, and Branding initiatives across regions. This multifaceted leadership role combines strategic offline branding, business growth via partnerships and sales enablement, and improving the physical aesthetic appeal of our assets...
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New Delhi, India FinJo Full timeJob Summary: We are looking for a visionary and execution-driven professional to lead our Offline Marketing, Business Development, and Branding initiatives across regions. This multifaceted leadership role combines strategic offline branding, business growth via partnerships and sales enablement, and improving the physical aesthetic appeal of our assets...
