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Client Services Associate

2 months ago

Hubli, India Clerk-Tech Full time

Key Responsibilities: 


Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for B2B clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.
  • Project Management: Coordinate and oversee client projects from inception to completion, ensuring that all deliverables are met on time and within budget.
  • Problem Solving: Proactively identify potential issues and implement solutions to prevent disruptions in client service.
  • Communication: Liaise between clients and internal teams, facilitating clear and effective communication to ensure that client needs are fully understood and met.
  • Documentation & Reporting: Maintain accurate records of client interactions, project progress, and any issues encountered. Regularly report on project status and client satisfaction to senior management.
  • Continuous Improvement: Gather client feedback and work with internal teams to improve service offerings and processes.
  • Training & Onboarding: Assist in the onboarding process for new clients, ensuring they are well-integrated and informed about our services and processes.

Required Skills & Qualifications:

  • B2B Experience: Minimum of 3 years of experience in a B2B client support role, preferably in a tech or service-oriented industry.
  • Project Management: Strong project management skills, with a proven track record of managing multiple projects simultaneously.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Problem-Solving: Strong analytical skills and the ability to think critically to solve complex client issues.
  • Technical Proficiency: Proficient in using project management tools (e.g., Asana, Trello), CRM software, and Microsoft Office Suite.
  • Customer Focus: A strong commitment to client satisfaction and the ability to build lasting business relationships.



Shift-US Shift

Salary- 3.5-4lpa