Employee Relationship Manager

5 days ago

Hubli, Karnataka, India DivIHN Integration Full time
Client Care Manager

Welcome to DivIHN Integration. We are seeking an exceptional Client Care Manager to join our team and play a vital role in fostering a supportive and engaging environment for our valued consultants.


About the Role

The primary accountabilities and responsibilities of this full-time position include:



  • Establish and maintain regular communication with consultants through bi-monthly scheduled meetings, ensuring their concerns and needs are addressed promptly.
  • Act as a single point of contact for consultants, providing support and guidance when needed, and addressing any issues or doubts they may have.
  • Collaborate with the US-based admin team to ensure timely dispatch of birthday greetings and gifts for consultants.
  • Plan and coordinate annual appreciation events in cooperation with the US-based admin and the President of Workforce Solutions.
  • Organize online events with the assistance of Solution Group Heads, the President of Workforce Solutions, and the CEO.
  • Liaise with Solution Group Heads to facilitate connections between consultants seeking networking opportunities.
  • Oversee the distribution of anniversary gifts from the second work anniversary, in coordination with the US-based admin.
  • Arrange for the delivery of "recognition gifts" to consultants upon receiving client accolades, as shared by account/delivery managers.
  • Create and publish "consultant spotlight" posts on LinkedIn to highlight client accolades and recognize consultant achievements.
  • Conduct annual consultant surveys to gather feedback, understand their interests, and assess the success of the Consultant Care Program.

Required Experience/Qualifications

  • Bachelor's degree in a relevant field (Human Resources, Business Administration, or Communications)
  • Minimum of 3 years of experience in a customer service or client relations or consultant care role
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • Outstanding organizational and time management abilities
  • Proficiency in Microsoft Office Suite
  • Strong problem-solving and decision-making skills

D Desired Experience/Qualifications

  • Experience in the consulting or professional services industry.
  • Knowledge of employee engagement and retention strategies
  • Familiarity with social media platforms (LinkedIn) for professional networking and content creation
  • Ability to multitask and manage multiple projects simultaneously.
  • Creativity and innovation in developing engaging initiatives and events.

Culture Fit

DivIHN Integration promotes a culture of 'seeking Excellence, with Grace'. The value system in DivIHN is 'Honesty, Commitment, and Relationships'. The Client Care Manager will be required to be a good fit to our desired culture and possess a value system consistent with DivIHN's value system.

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