Employee Relationship Manager

2 weeks ago

Hubli, Karnataka, India DivIHN Integration Full time

About DivIHN's Consultant Care Program:

At DivIHN, we prioritize fostering a supportive and enriching environment for our consulting professionals. The Consultant Care Program is designed to demonstrate our care and appreciation for our consultants through meaningful actions and communications. This program aims to contribute to their professional growth by providing access to educational events, networking opportunities, and platforms for content development. Additionally, it focuses on their personal growth through voluntary participation in the company's Culture Program.

About the Role:

We are seeking an exceptional Employee Relationship Manager to join our team and play a vital role in overseeing and executing the initiatives of this program. This full-time position reports directly to the President of Workforce Solutions. The primary accountabilities and responsibilities will include:

  • Establish and maintain regular communication with consultants through bi-monthly scheduled meetings, ensuring their concerns and needs are addressed promptly.
  • Act as a single point of contact for consultants, providing support and guidance when needed, and addressing any issues or doubts they may have.
  • Collaborate with the US-based admin team to ensure timely dispatch of birthday greetings and gifts for consultants.
  • Plan and coordinate annual appreciation events in cooperation with the US-based admin and the President of Workforce Solutions.
  • Organize online events with the assistance of Solution Group Heads, the President of Workforce Solutions, and the CEO.
  • Liaise with Solution Group Heads to facilitate connections between consultants seeking networking opportunities.
  • Oversee the distribution of anniversary gifts from the second work anniversary, in coordination with the US-based admin.
  • Arrange for the delivery of 'recognition gifts' to consultants upon receiving client accolades, as shared by account/delivery managers.
  • Create and publish 'consultant spotlight' posts on LinkedIn to highlight client accolades and recognize consultant achievements.
  • Conduct annual consultant surveys to gather feedback, understand their interests, and assess the success of the Consultant Care Program.

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