Customer Service Associate

1 month ago


Hubli, Karnataka, India HGS - Hinduja Global Solution. Full time

**Key Responsibilities:**

As a Fresher Customer Service Specialist at HGS, you will be expected to uphold basic professional standards and established procedures, policies before taking action and making decisions.

**Key Tasks:**

  1. Process claims and handle calls as per the process guidelines.
  2. Adhere to the service level and understand Quality & Auditing parameters.
  3. Assume responsibility for work and coordinate efforts with your team.
  4. Meet assigned productivity goals and adhere to attendance and punctuality norms.
  5. Acquire knowledge & skills of related areas of the process.

Requirements:

  • Freshers or graduates with a passion for customer service.
  • Ability to work in a rotational shift environment (both sides free cabs).
  • Electronic city work location.

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