Customer Service Associate
1 month ago
**Key Responsibilities:**
As a Fresher Customer Service Specialist at HGS, you will be expected to uphold basic professional standards and established procedures, policies before taking action and making decisions.
**Key Tasks:**
- Process claims and handle calls as per the process guidelines.
- Adhere to the service level and understand Quality & Auditing parameters.
- Assume responsibility for work and coordinate efforts with your team.
- Meet assigned productivity goals and adhere to attendance and punctuality norms.
- Acquire knowledge & skills of related areas of the process.
Requirements:
- Freshers or graduates with a passion for customer service.
- Ability to work in a rotational shift environment (both sides free cabs).
- Electronic city work location.
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