L1 support

Who we are and what do we doInnovation in every byteIndia has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.We are determined to contribute immensely to nation’s growth story with our vision “to provide digital technology across financial value chain” and our mission to create leadership position in digital payment space.Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.What will you doThe ideal candidate will be responsible for implementing and monitoring the infrastructure.Job Responsibilities:- Attend issues raised by L2 or L3 resources and Developer Team. - Log analysis, bug identification and escalation to offshore team for resolution, - Customer complaints analysis and response, - Support middleware deployments and monitor services running on Java and Node.js platforms. - Merchant support data analysis, query resolution and reconciliation support, - Basic user account management (create/modify/delete users) - Manage file system permissions and disk space usage - Escalate issues to L2/L3 as per SOPs - Document resolutions and update knowledge base regularly - Support the bank’s other requirements related UPI. - Monitor Linux servers using tools like Grafana, Prometheus and Dynatrace. - Perform routine health checks and log analysis - Environment mapping, - Integration coordination with various departments and vendors, - UAT support, - Post Go-live support, - Quick fixes required at property level, - Production issues resolution, - Provide inputs for Interim RCA and other documents. - To provide technical inputs for troubleshooting the issues to L2 team. - To coordinate with any other support or dependency groups in bank in case the issue has any linkage, - To provide guidance and resolve technical incidents escalated by bank, - Coordination with various departments for development, requirements, and sign-off.Roles of resource may change as per the requirements. However, it will be around the systems.What are we looking for:- Must have a minimum of 2 years of experience in Linux Administration. - Experience working with MySQL and Oracle databases, ability to write and understand basic queries. - Familiarity with middleware technologies, especially Java-based applications (like Apache Tomcat, JBoss, Nginx) and Node.js services. - SSH Basic understanding of networking concepts (IP, DNS, firewall). - Advanced level knowledge into Linux commands, file system and disk usage commands (df, du, lsblk) - Red Hat Certified System Administrator (RHCSA) – preferred - Willingness to work in a 24x7 support environment (rotational shifts, if required). - Detail-oriented and organized with strong time management skills. - Influencing skills and the ability to create positive working relationships with team members at all levels - Good communication and interpersonal skillsEducation Qualification – BCA, BSC(IT), Diploma, B.Tech/B.EExperience - Total Experience: 2 to 4 years,Industry - IT/Software/BFSI/ Banking /FintechWork arrangement – 5 day workingLocation – NoidaWhat do we offer:- An organization where we strongly believe in one organization, one goal. - A fun workplace which compels us to challenge ourselves and aim higher. - A team that strongly believes in collaboration and celebrating success together. - Benefits that resonate ‘We Care’.If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.