Multilingual IT Service Desk Engineer
3 weeks ago
Title: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey Responsibilities- Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. - Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications. - Task Execution: Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains. - System Maintenance: Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools. - Backup & Restore Operations: Monitor backup systems, resolve issues, and fulfill customer data restoration requests. - Remote Resolution: Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary. - Vendor & ISP Coordination: Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control.Required Skills & Qualifications- Proficiency in one or more of the following languages: - Bahasa (Indonesian) - Filipino (Tagalog/Philippines) - Mandarin Chinese - Strong verbal and written communication skills in English. - 1–3 years of experience in IT Service Desk / Helpdesk / L0-L1 Technical Support. - Hands-on knowledge of operating systems (Windows/Mac/Linux), networking basics, and enterprise applications. - Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira). - Ability to follow standard operating procedures and escalate complex issues to higher-level teams. - Strong customer service orientation and problem-solving mindset.Preferred Qualifications- ITIL Foundation certification or equivalent exposure to ITSM processes. - Experience supporting global customers in a multilingual service desk environment. - Flexibility to work in 24x7 rotational shifts as required.Location- Flexible – Team can be based in India or outside India (as per language availability and business requirements).
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Italian Service Desk
3 weeks ago
New Delhi, India ITC Infotech Full timeAbout the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...
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Italian Service Desk
2 weeks ago
New Delhi, India ITC Infotech Full timeAbout the Role We are seeking an experiencedItalianService Desk Analystwith strong proficiency inItalianto provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...
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Service Desk Lead
5 minutes ago
New Delhi, India People Prime Worldwide Full timeAbout Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...
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Service Desk Manager
6 days ago
New Delhi, India HCLTech Full timeRole: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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IT Service Desk Manager
3 weeks ago
New Delhi, India Hectae Analytics and Software Solutions Full timeAbout the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Service Desk Agent
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeProvide24*5 multilingual IT support(via phone, email, chat, portal) to global end-users.(Denmark, Sweden, Norway) Handleincidents and service requestsrelated to hardware, software, M365, printing, and network access. Supportuser provisioning, password resets, group management, and account unlocksacross Active Directory and Microsoft 365. Ensure all issues...
