Multilingual IT Service Desk Engineer
3 days ago
Title: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey Responsibilities- Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. - Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications. - Task Execution: Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains. - System Maintenance: Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools. - Backup & Restore Operations: Monitor backup systems, resolve issues, and fulfill customer data restoration requests. - Remote Resolution: Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary. - Vendor & ISP Coordination: Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control.Required Skills & Qualifications- Proficiency in one or more of the following languages: - Bahasa (Indonesian) - Filipino (Tagalog/Philippines) - Mandarin Chinese - Strong verbal and written communication skills in English. - 1–3 years of experience in IT Service Desk / Helpdesk / L0-L1 Technical Support. - Hands-on knowledge of operating systems (Windows/Mac/Linux), networking basics, and enterprise applications. - Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira). - Ability to follow standard operating procedures and escalate complex issues to higher-level teams. - Strong customer service orientation and problem-solving mindset.Preferred Qualifications- ITIL Foundation certification or equivalent exposure to ITSM processes. - Experience supporting global customers in a multilingual service desk environment. - Flexibility to work in 24x7 rotational shifts as required.Location- Flexible – Team can be based in India or outside India (as per language availability and business requirements).
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Service Desk Analyst
2 days ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Service Desk Agent
1 day ago
New Delhi, India Tata Consultancy Services Full timeProvide24*5 multilingual IT support(via phone, email, chat, portal) to global end-users.(Denmark, Sweden, Norway) Handleincidents and service requestsrelated to hardware, software, M365, printing, and network access. Supportuser provisioning, password resets, group management, and account unlocksacross Active Directory and Microsoft 365. Ensure all issues...
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Senior Service Desk
1 week ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location:Bangalore (Hybrid/Remote) Experience:8+ YearsAbout the Role We are looking for a highly skilledSenior Service Desk Associateto elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Senior Service Desk
1 day ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Service Desk Manager
2 weeks ago
Delhi, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
2 weeks ago
Delhi, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
2 weeks ago
Delhi, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Business Development Manager
1 day ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: ( US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years &...
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Business Development Manager
2 days ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: ( US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years &...
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Business Development Manager
1 day ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing Services Job Title : Business Development Manager - Digital Marketing Services Location: Remote Salary: INR 50,000 Per Month Job Type: Full-time Mon to Fri Timings: ( US Shift) 7:00pm to 3:00am IST English Proficiency: Excellent (Written + Spoken) Experience Level: 5+ Years &...
