Italian Service Desk

2 weeks ago


New Delhi, India ITC Infotech Full time

About the Role We are seeking an experiencedItalianService Desk Analystwith strong proficiency inItalianto provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries efficiently.Key Responsibilities Act as the first point of contact for end-users requiring IT assistance via phone, email, chat, or ticketing systems. Provide technical support inItalianensuring timely and effective resolution of incidents and service requests. Troubleshoot and resolve issues related to: Operating systems (Windows, MacOS) Hardware (desktops, laptops, printers, peripherals) Software applications (MS Office, collaboration tools, ERP/CRM systems) Network connectivity and VPN Escalate unresolved incidents to appropriate support teams while maintaining ownership until closure. Log, track, and document support requests in the IT Service Management (ITSM) tool. Ensure adherence toSLA (Service Level Agreements)andITIL best practices . Contribute to knowledge base creation and process improvement initiatives. Provide excellent customer service while managing multiple priorities in a fast-paced environment.Required Skills & Qualifications 3–6 yearsof experience in Service Desk / IT Helpdesk / Technical Support roles. A minimum of B2 Proficiency in Spoken Italian language , with professional fluency in English. Strong troubleshooting skills across hardware, software, and network domains. Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA, or similar). Familiarity with ITIL processes (Incident, Problem, and Request Management). Ability to work in a global support environment, handling cross-regional tickets. Excellent communication, interpersonal, and customer service skills. Strong problem-solving mindset with attention to detail.Preferred Qualifications ITIL Foundation certification. Experience in supporting enterprise environments with multilingual support. Knowledge of Active Directory, Exchange, and Office 365 administration. Experience in remote troubleshooting tools and techniques.


  • Beverage Manager

    3 weeks ago


    New Delhi, India Little Kitchen Help Ltd Full time

    We are seeking a highly skilled and passionateBeverage Managerto lead the beverage program for an upcoming independent Italian restaurant in Mumbai. The ideal candidate will bring a deep understanding of Italian cuisine and wines, along with experience in internationally acclaimed fine dining establishments.Key Responsibilities: Develop, implement, and...

  • Beverage Manager

    2 weeks ago


    New Delhi, India Little Kitchen Help Ltd Full time

    We are seeking a highly skilled and passionate Beverage Manager to lead the beverage program for an upcoming independent Italian restaurant in Mumbai. The ideal candidate will bring a deep understanding of Italian cuisine and wines, along with experience in internationally acclaimed fine dining establishments.Key Responsibilities:- Develop, implement, and...

  • Italian Chef

    7 days ago


    Anand Vihar, Delhi, Delhi, India Aerospace Holidays Private Limited Full time

    **Responsibilities**: - Prepare and cook authentic Italian dishes, including pasta, pizzas, seafood, meats, and sauces. - Ensure all food is prepared to the highest quality and presentation standards. - Maintain a clean and organized kitchen, adhering to food safety and sanitation regulations. - Create new Italian recipes and menu items, based on seasonal...


  • New Delhi, India HCLTech Full time

    Role: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...

  • Service Desk Analyst

    2 weeks ago


    New Delhi, India Tata Consultancy Services Full time

    Role - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...

  • Service Desk Analyst

    2 weeks ago


    New Delhi, India Tata Consultancy Services Full time

    Role - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...

  • Service Desk Analyst

    4 hours ago


    New Delhi, India Tata Consultancy Services Full time

    Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...


  • New Delhi, India Hectae Analytics and Software Solutions Full time

    About the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...

  • Service Desk Analyst

    3 weeks ago


    New Delhi, India Tata Consultancy Services Full time

    Years of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...

  • Service Desk Analyst

    3 weeks ago


    New Delhi, India Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...