Service Desk Agent

3 weeks ago


New Delhi, India Tata Consultancy Services Full time

Provide24*5 multilingual IT support(via phone, email, chat, portal) to global end-users.(Denmark, Sweden, Norway) Handleincidents and service requestsrelated to hardware, software, M365, printing, and network access. Supportuser provisioning, password resets, group management, and account unlocksacross Active Directory and Microsoft 365. Ensure all issues are logged and resolved withindefined SLAsusing tools likeServiceNow . Performfirst-call resolutionor timely escalation to L2/L3 teams. Maintainhigh customer satisfaction , professional communication, and structured updates during incident lifecycle. Participate inshift operations , team huddles, and continuous service improvements (CSIs). Adhere toknowledge articles and SOPs , raise documentation gaps in QA/KM.



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