Multilingual IT Service Desk Engineer
1 day ago
Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: RemoteKey Responsibilities Customer Call Handling:Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. Initial Troubleshooting:Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications. Task Execution:Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains. System Maintenance:Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools. Backup & Restore Operations:Monitor backup systems, resolve issues, and fulfill customer data restoration requests. Remote Resolution:Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary. Vendor & ISP Coordination:Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control. Required Skills & Qualifications Proficiency inone or more of the following languages : Bahasa (Indonesian) Filipino (Tagalog/Philippines) Mandarin Chinese Strong verbal and written communication skills inEnglish . 1–3 years of experience inIT Service Desk / Helpdesk / L0-L1 Technical Support . Hands-on knowledge of operating systems (Windows/Mac/Linux), networking basics, and enterprise applications. Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira). Ability to follow standard operating procedures and escalate complex issues to higher-level teams. Strong customer service orientation and problem-solving mindset. Preferred Qualifications ITIL Foundation certification or equivalent exposure to ITSM processes. Experience supporting global customers in a multilingual service desk environment. Flexibility to work in24x7 rotational shiftsas required. Location Flexible– Team can be based in India or outside India (as per language availability and business requirements).
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Service Desk Analyst
1 day ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Service Desk Agent
1 day ago
New Delhi, India Tata Consultancy Services Full timeProvide24*5 multilingual IT support(via phone, email, chat, portal) to global end-users.(Denmark, Sweden, Norway) Handleincidents and service requestsrelated to hardware, software, M365, printing, and network access. Supportuser provisioning, password resets, group management, and account unlocksacross Active Directory and Microsoft 365. Ensure all issues...
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Senior Service Desk
1 week ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk Associate Location:Bangalore (Hybrid/Remote) Experience:8+ YearsAbout the Role We are looking for a highly skilledSenior Service Desk Associateto elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Senior Service Desk
1 day ago
New Delhi, India LogFix SCM Solutions Pvt Ltd Full time️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...
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Service Desk Manager
2 weeks ago
Delhi, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
2 weeks ago
Delhi, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
2 weeks ago
Delhi, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Business Development Manager
24 hours ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: ( US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years &...
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Business Development Manager
2 days ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing ServicesJob Title : Business Development Manager - Digital Marketing ServicesLocation: RemoteSalary: INR 50,000 Per MonthJob Type: Full-time Mon to FriTimings: ( US Shift) 7:00pm to 3:00am ISTEnglish Proficiency: Excellent (Written + Spoken)Experience Level: 5+ Years &...
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Business Development Manager
1 day ago
New Delhi, India Expansion Desk Full timeExpansion Desk is hiring Business Development Manager - Digital Marketing Services Job Title : Business Development Manager - Digital Marketing Services Location: Remote Salary: INR 50,000 Per Month Job Type: Full-time Mon to Fri Timings: ( US Shift) 7:00pm to 3:00am IST English Proficiency: Excellent (Written + Spoken) Experience Level: 5+ Years &...
