L1 Support
3 weeks ago
Job Role: L1 Support Location: Bangalore Experience : 2+ years Work mode: Onsite / Full TimeKey Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute assigned tickets, analyze issues, liaise with incident managers and service providers, and manage problem resolution within agreed timelines, escalating when necessary. • Collaborate with service providers and GITO global teams on Tier 1 tickets requiring physical presence or infrastructure services. • Follow up on IT security incidents and ensure timely resolution. • Ensure IT services are delivered in accordance with Novo Nordisk quality requirements. • Maintain proper documentation of services in relevant IT tools (e.g., ServiceNow, KCS). • Ensure high levels of user satisfaction. • Perform additional IT-related tasks as assigned by the Lead or IT Operations Manager, tracked via the Kanban tool.Responsible for IT Infrastructure: • Safeguard IT infrastructure availability at in collaboration with GITO Infrastructure teams and SMEs. • Partner with the Local Support team to resolve local critical infrastructure incidents. • Collaborate with Lines of Business (LoB) on GITO-related matters. • Serve as the local GITO representative for the affiliate user community. • Promote and ensure the use of Service Desk, self-services, and shift-left practices. • Support distribution and translation of local/global IT communications as per guidelines. • Actively provide IT support during site events and local sales cycle meetings.Onboarding and End-User Training: • Ensure IT equipment/materials are delivered to new joiners on Day 1 (or as otherwise agreed). • Conduct onboarding and user training on relevant IT tools. • Provide IT security awareness training in line with GITO standards. • Support users with corporate services such as O365, Teams, etc.Manage IT Equipment Resources: • Provide all local employees with standard IT equipment in line with Global IT guidelines. • Fulfil hardware requirements according to business needs and global standards. • Maintain and update hardware/software assets and inventories in relevant tools. • Collaborate with the Hardware Asset Manager to ensure adequate inventory levels.Assist and Collaborate in IT Project Implementation: • Support implementation of GITO-driven IT project activities and deployment of new corporate IT systems. • Actively contribute as part of the Agile Journey.
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UCCE L1 Support
3 weeks ago
New Delhi, India Servion Global Solutions Full timeServion is currently looking for UCCE L1 Engineer Support for Mumbai location ( Work from office), Interested candidates can share you CV at yuvashri.s@servion.comTotal Years : 2-6 Job Description :-Good Knowledge of UCCE & PCCE setup/components .Knowledge of VOIP, CUCM and Voice Gateway as well as End point registration,Out bound dailaing Set up -LCM ,CCMP...
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UCCE L1 Support
2 weeks ago
New Delhi, India Servion Global Solutions Full timeServion is currently looking for UCCE L1 Engineer Support for Mumbai location ( Work from office), Interested candidates can share you CV at yuvashri.s@servion.com Total Years : 2-6 Job Description :-Good Knowledge of UCCE & PCCE setup/components .Knowledge of VOIP, CUCM and Voice Gateway as well as End point registration,Out bound dailaing Set up -LCM ,CCMP...
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Deskside Support L1
3 weeks ago
New Delhi, India Sharp Brains Full timePosition: Deskside Support - L1 Suppor Working Hours: Business Working Hours (On-Site) Contract Duration: 01 - Year Contract Type: B2B - Freelancing Compensation: $ 25 Per Day Location: Chennai, Tamil Nadu, IndiaScope of Work Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. Provide hands & feet support for Servers or...
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Deskside Support L1
3 weeks ago
New Delhi, India Sharp Brains Full timePosition: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of Work- Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. - Provide hands & feet support for Servers or...
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Deskside Support L1
1 hour ago
New Delhi, India Sharp Brains Full timePosition: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site) Contract Duration: 01 - Year Contract Type: B2B - Freelancing Compensation: $ 25 Per Day Location: Chennai, Tamil Nadu, IndiaScope of Work Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. Provide hands & feet support for Servers or...
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L1 Support Engineer
3 weeks ago
New Delhi, India SaasAnt Full timeDescription:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...
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L1 Support Engineer
3 weeks ago
New Delhi, India SaasAnt Full timeDescription: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...
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Tech Support Associate L1
4 weeks ago
New Delhi, India TECEZE Full timeJob Title: Tech Support Associate L1 Location: Bengaluru Work Type: Hybrid Payroll: TECEZE Client: Publicis Re:Sources Experience: 2–4 years About the Role We are seeking an energetic and drivenIT Support Engineerto join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and...
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L1 Support Engineer
2 weeks ago
New Delhi, India Health Catalyst Full timeL1 Support (Level 1) Engineer:provides outstanding customer service by supporting our clients with a wide range of proprietary medical record processing and analytics products. This role is the initial point of contact for the clients to answer questions and solve problems. This is an excellent opportunity with growth potential and on-the-job learning and...
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Endpoint Security Engineer
2 weeks ago
New Delhi, India Sattrix Information Security Full timeDevice Management (Endpoint) Support Engineers – L1 & L2 Location: Chennai, Hyderabad and Mumbai Mode: work from office (5 days) Shifts: Rotational Shifts (24x7) Budget - L1: 6-7 LPA; L2: 15-18 LPASkills required (End Point Security): Sentinal One Carbon Black Aruba - NAC DAM - Imperva DSF - ImpervaJob Overview: We are looking forDevice Management L1 and...
