Endpoint Security Engineer
10 hours ago
Device Management (Endpoint) Support Engineers – L1 & L2 Location: Chennai, Hyderabad and Mumbai Mode: work from office (5 days) Shifts: Rotational Shifts (24x7) Budget - L1: 6-7 LPA; L2: 15-18 LPASkills required (End Point Security): Sentinal One Carbon Black Aruba - NAC DAM - Imperva DSF - ImpervaJob Overview: We are looking forDevice Management L1 and L2 Support Engineersto join our Security Operations team. The ideal candidates should have relevant hands-on experience in managing security devices, basic to intermediate understanding of networking and operating systems, and familiarity with security tools and support processes.Required Skills (Common for Both Levels): Basic to Intermediate understanding of: Networking : Firewalls, routing, TCP/IP, packet flow & analysis. Operating Systems : Windows, Unix/Linux/Ubuntu. Security Concepts : OWASP Top 10, vulnerability management, system hardening, CIA triad, etc.Hands-on experience with: Security Tools : Network Security– WAF, APT, Secure Web Gateway Endpoint Security– EDR, DAM, NAC, DLP, FIM, IRM IAM– PIM, RSA Infrastructure & Monitoring– Active Directory, SIEM/SOAR, Web Application Security Incident, change, and problem management processes. Basic automation & scripting (e.g., Bash, Python), Ansible, REST API. Security documentation – SOPs, reports, configurations, dashboards. Good communication, documentation, and stakeholder coordination skills.Key Responsibilities: L1 Support Engineer: Perform daily monitoring, health checks, and first-level support of security infrastructure. Handle user queries and coordinate with L2/TAC teams for escalations. Assist in technical documentation (SOPs, daily reports, dashboards). Follow defined SLAs and support internal/external audit requirements. Work with tools like EDR, NAC, DLP, IRM, SIEM/SOAR, WAF, and endpoint security platforms. Participate in incident and change management. Contribute to the upkeep of device configurations and health monitoring. L2 Support Engineer: Handle L1 escalations, perform root cause analysis, and manage issue resolution. Coordinate with OEM vendors for RMA, patching, and upgrades. Ensure SLAs are met and assist in audit readiness. Troubleshoot and manage tools such as EDR, DAM, NAC, DLP, FIM, IRM, WAF, Secure Web Gateway, SIEM/SOAR, and IAM tools like PIM/RSA. Participate in automation and optimization initiatives using scripting, Ansible, REST APIs. Maintain and update documentation including SOPs, configuration baselines, dashboards, and audit reports. Participate in capacity planning, change/problem management, and process improvement.Experience Requirements: L1 Role: Experience : 2 to 4 years total, with at least1 year in security device management and operations . L2 Role: Experience : 4 to 6 years total, with at least4 years in security device management and operations .Educational Qualifications: B.E. / B.Tech / MCA or equivalent in a relevant field. Preferred Certifications: Certified Endpoint Protection Professional Network Security Certified Professional CEH, CISM, CISSP (for L2) ITIL, COBIT, ISO 27001-- Kirti Rustagi kirti.rustagi@raspl.com
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