Deskside Support L1

1 week ago

New Delhi, India Sharp Brains Full time

Position: Deskside Support - L1 SupporWorking Hours: Business Working Hours (On-Site)Contract Duration: 01 - YearContract Type: B2B - FreelancingCompensation: $ 25 Per DayLocation: Chennai, Tamil Nadu, IndiaScope of Work- Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs. - Provide hands & feet support for Servers or Networking activities as required the specified location/facilities - Support manufacturing-related IT equipmentand applications as per SOP provided. - Assist the remote party with resolution by performing physicalactivity under direction(e.g. Customer Network Team). - Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) - Installation, Move,Add, and Change (IMAC) of Customer IT Assets - VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used. - Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex: audio/video, networking, and unified communications) - Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones. Respond to customers’ requests for updates under the instructions and guidance of BH. - Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures. - Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customerwill provide specifictraining and instruction if needed. - Mobile Phone Support — Triage, asset Management, Configuration and Support as required. - Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis - Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams. - The ability to speak English and the local language(basic).Key responsibilities of the Engineer- Responds to and diagnoses complex hardware, softwareand network incidents under general supervision. - Prioritize and resolve customerand other team issues as soon as possible. - Ensure that incidents and requests are handled accordingto customer PriorityMetrics. As needed, escalate tickets. - Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values. - Participates activelyin projects as assigned. - Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)

  • Deskside Support Engineer

    2 days ago

    New Delhi, India Sharp Brains Full time

    Position: Deskside Support Level 1 Location: Pune, Maharashtra, India Site Address: 1 -Industrial Area, Mindewadi, Maharashtra ( Code:3177) 2-Rajiv Gandhi Infotech Park Pune(Code:3178) 3- Near College of Engineering Pune(Code:3179) 4- Amar Tech Park Pune(Code:3190) FreeLancing B2B Project Job Type:Backfill-On-Site (Full - Day) Contract Type:B2B - Freelancing...

  • Deskside Support Engineer

    7 days ago

    Delhi, Delhi, India wits inovation lab Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Objective:To provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring the smooth functioning of IT devices, meeting-room infrastructure, and effective IT asset management.Key Responsibilities:Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-user peripherals.Install, configure, and...

  • Information Technology Support Engineer

    3 weeks ago

    Delhi, India Sharp Brains Full time

    Job Title: Deskside SupportLocation: IndiaJob Type: RemoteRequired Language: Chines - Intermediate - ConversationalRole SummaryLooking for an L1 Deskside Engineer with 2–3 years of experience to provide first-line IT support. The role focuses on troubleshooting desktops, hardware, software, and basic network issues while ensuring smooth day-to-day IT...

  • UCCE L1 Support

    2 weeks ago

    New Delhi, India Servion Global Solutions Full time

    Servion is currently looking for UCCE L1 Engineer Support for Mumbai location ( Work from office), Interested candidates can share you CV at yuvashri.s@servion.comTotal Years : 2-6 Job Description :-Good Knowledge of UCCE & PCCE setup/components .Knowledge of VOIP, CUCM and Voice Gateway as well as End point registration,Out bound dailaing Set up -LCM ,CCMP...

  • UCCE L1 Support

    16 hours ago

    New Delhi, India Servion Global Solutions Full time

    Servion is currently looking for UCCE L1 Engineer Support for Mumbai location ( Work from office), Interested candidates can share you CV at yuvashri.s@servion.com Total Years : 2-6 Job Description :-Good Knowledge of UCCE & PCCE setup/components .Knowledge of VOIP, CUCM and Voice Gateway as well as End point registration,Out bound dailaing Set up -LCM ,CCMP...

  • L1 Support

    2 weeks ago

    New Delhi, India TECEZE Full time

    Job Role: L1 Support Location: Bangalore Experience : 2+ years Work mode: Onsite / Full TimeKey Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute assigned tickets,...

  • L1 Support Engineer

    1 week ago

    New Delhi, India SaasAnt Full time

    Description: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...

  • L1 Support Engineer

    2 weeks ago

    New Delhi, India SaasAnt Full time

    Description:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...

  • Tech Support Associate L1

    3 weeks ago

    New Delhi, India TECEZE Full time

    Job Title: Tech Support Associate L1 Location: Bengaluru Work Type: Hybrid Payroll: TECEZE Client: Publicis Re:Sources Experience: 2–4 years About the Role We are seeking an energetic and drivenIT Support Engineerto join our team in Bengaluru. The ideal candidate will have a strong background in Windows and Mac OS troubleshooting, basic networking, and...

  • L1 Support Engineer

    4 days ago

    New Delhi, India Health Catalyst Full time

    L1 Support (Level 1) Engineer:provides outstanding customer service by supporting our clients with a wide range of proprietary medical record processing and analytics products. This role is the initial point of contact for the clients to answer questions and solve problems. This is an excellent opportunity with growth potential and on-the-job learning and...