Founding Customer Success Executive

About Pepsales: 

Pepsales (Multiplicity Technologies Inc, US-incorporated) is an AI SaaS Sales Platform. Our product helps US-based B2B Tech Companies improve their discovery process and deliver instant personalized demos. Pepsales has successfully secured $1.1 million in pre-seed funding, led by Chiratae Ventures, with support from angel investors across the Bay Area and key players in India's startup ecosystem.   

Company Website: https://pepsales.ai/

About Founders: 

Ajay Singh (Co-founder and CEO) has 17 years of GTM and Product Leadership experience in India and the US. Ajay is an alumnus of Michigan State University, ISB, and IIT Roorkee. 

LinkedIn: https://www.linkedin.com/in/singhkajay/

Abhinandan Sahgal (Co-founder and CTO) has 14 years of Engineering and Product Leadership experience. Abhinandan joined as Founding Engineer and exited as Senior Director - Engineering & Architecture from Tekion Corp in 8 years with multiple patents. Tekion is a $4Bn US-based B2B SaaS started by Ex-CIO of Tesla.

LinkedIn: https://www.linkedin.com/in/abhinandan-sahgal/

Location: HSR, Bangalore (Office) 

Responsibilities:

 As a Customer Success Executive (CSE), you are both the guardian angel of customers and the wizard behind the product curtain—part trusted advisor, part solution architect

Customer Success Wizardry

• Onboard customers like you're rolling out a red carpet—smooth, memorable, and classy.
• Be the go-to person for clients: guiding them, solving their issues, and making sure they hit their goals with Pepsales.
• Proactively monitor usage to ensure customers aren't just "logging in" but actually winning with the product.
• Run quarterly business reviews that make customers say, "Wow, you know us better than we know ourselves."
• Spot upsell/cross-sell opportunities without ever sounding salesy.

Sales Engineering Superpowers

• Lead technical deep-dives during pre-sales conversations—explain the "how it works" in plain English (or geek-speak when needed).
• Customize demos that make prospects think the product was designed just for them.
• Partner with AEs to answer tough product questions and build trust with technical stakeholders.
• Collect and relay product feedback like a pro diplomat—balancing client asks withproduct roadmap reality.

Cross-Team Collaborator

• Work hand-in-hand with Sales, Product, and Engineering—being the bridge between what's promised and what's delivered.
• Ensure smooth customer handoffs from Sales to Success—like a perfectly timed relay race, not a dropped ball.

Qualifications:

• Education & Experience: Bachelor's degree required; MBA or technical background a plus. 1–3 years in Customer Success, Sales Engineering, or Solutions Consulting.
• People Skills: Excellent communicator, empathetic listener, and relationship builder.
• Tech Fluency: Comfort with SaaS products, APIs, and tools like Salesforce, Apollo,or Sales Navigator. Bonus if you can talk shop with engineers.
• Problem Solver: Analytical thinker who thrives on digging into customer challengesand finding creative fixes.
• Growth Mindset: Hungry to learn, grow, and eventually take on leadership in Customer Success or Solutions.
• Tech Whiz: Proficient in navigating tools like Salesforce, Apollo, Sales Navigator, and Intent tools.
• Growth Hunger: We love ambition Show us your drive and potential to scale heights within our sales or customer success family.

What We Offer:

• Day 0 startup experience in an AI SaaS rocketship.
• Mentorship directly from Founders with deep GTM, Product, and Tech expertise.
• Chance to work with top US SaaS companies—interfacing with CROs, Sales Leaders, and technical buyers.
• Career growth path in both Customer Success leadership and Sales Engineering specialization