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Nykaa - Manager - Order To Cash
4 weeks ago
Manager - Order To Cash
You should have knowledge of E-com industry and should be familiar with PG (Payment Gateway) & COD (Cash on delivery) reconciliation.
Your day to day will look like:
Team Leadership:
- Lead and motivate a team of O2C specialists to achieve departmental goals and objectives.
- Provide coaching, training, and development opportunities to enhance team performance.
Sales Management:
- Sales Accounting, Oversee the order processing workflow.
- Collaborate with sales, customer service, and logistics teams to resolve order discrepancies.
Collections Management:
- Monitor accounts receivable (PG, COD & Other B2B) receivable aging and lead collection efforts to ensure timely payment from customers.
Credit Management:
- Evaluate creditworthiness of new and existing customers and establish credit terms accordingly.
Customer Relations:
- Build and maintain strong relationships with internal & outside customers.
- Serve as a point of contact for escalated customer issues and coordinate resolution with relevant stakeholders.
Process Improvement:
- Identify opportunities for process improvement and efficiency gains within the O2C cycle.
- Implement best practices and automation tools to streamline processes, reduce manual effort, and enhance overall operational efficiency.
Performance Reporting (MIS):
- Prepare regular reports and performance metrics to track key O2C KPIs, including order fulfillment rate, AR aging, and collection efficiency.
- Analyze trends and variances to identify areas for improvement and make data-driven recommendations.
Qualifications and Skills you should have:
- CA, MBA
- Minimum 5 Years of experience in Order-to-Cash or related function in E-com industry or a similar industry, with a track record of leadership and team management.
- Strong understanding of order management, invoicing, billing, and collections processes.
- Proficiency in D365, SAP and MS Office, with advanced Excel skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with customers.
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